German Speaking Customer Support Agent (m/f/d) - Customer Service jobs in Malta - November 2022
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German Speaking Customer Support Agent (m/f/d)
Gauselmann Group Gauselmann Group , Any

Expires in 10 days (09 Dec 2022)


Gauselmann Group. in Malta is looking to recruit a German Speaking Customer Support Agent  (m/f/d) to join their Solar Operations team on a full-time basis. Solar Operations is a brand-new star in the portfolio of companies in the Gauselmann Group.

As German Speaking Customer Support Agent (m/f/d) you are the figurehead of our company and are expected to provide excellent service on all iGaming topics offered by our company. You will be called to act in a professional manner while showing empathy and answering incoming questions in English and/or German on a near-native level. This role is being offered on a full-time basis and will feature work shifts (but no night shifts).

Responsibilities:

In your role as German Speaking Customer Support Agent, you will be called to communicate with our customers via e-mail and live chat and you will provide customer support on gaming, financial, technical, or any other issues related to our online product offers.
  • In this position, you will be expected to guide customers through our sites on desktops and mobile phones.
  • You will work collaboratively with other team members and contribute to our high-performance and high-quality work culture.
  • ​​​​​​​Additionally, you will actively report various topics and metrics internally to team leads, the product owner, and other business partners.

Qualifications:
  • Native or near-native level in German, both verbal and written, is mandatory;
  • Excellent communication skills;
  • Independent way of working with a high degree of initiative and the ability to work in a team;
  • Ability to work under pressure even at peak times and navigate online on multiple platforms;
  • Eager to learn and keep up with new updates and information in a fast-paced environment;
  • Adaptability to work shifts (no night shifts).

What to expect:
  • ​​​​​​​A family-run group with a positive and international business environment;
  • Open door attitude and friendly corporate culture;
  • High degree of personal responsibility;
  • A wide variety of career opportunities within the entire group;
  • Competitive salary and good benefits.

Solar Operations:
Solar Operations is a brand-new star in the portfolio of companies in the Gauselmann Group. Among the 10 first companies with a German license for online slot games, Solar Operations is proud to offer a constantly increasing number of payment methods and more importantly an ever-growing number of games from various game providers.
 

time
Full Time
Job Type
experience
Entry (0-12 months), Intermediate (1-3 years)
Experience Level
category
Customer Service
Category
industry
iGaming & Casinos
Industry



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