German Speaking Customer Support Agent (m/f/d)

Job Description
Gauselmann Group. in Malta is looking to recruit a German Speaking Customer Support Agent  (m/f/d) to join their Solar Operations team on a full-time basis. Solar Operations is a brand-new star in the portfolio of companies in the Gauselmann Group.

As German Speaking Customer Support Agent (m/f/d) you are the figurehead of our company and are expected to provide excellent service on all iGaming topics offered by our company. You will be called to act in a professional manner while showing empathy and answering incoming questions in English and/or German on a near-native level. This role is being offered on a full-time basis and will feature work shifts (but no night shifts).

Responsibilities:

In your role as German Speaking Customer Support Agent, you will be called to communicate with our customers via e-mail and live chat and you will provide customer support on gaming, financial, technical, or any other issues related to our online product offers.

• In this position, you will be expected to guide customers through our sites on desktops and mobile phones.
• You will work collaboratively with other team members and contribute to our high-performance and high-quality work culture.
• ​​​​​​​Additionally, you will actively report various topics and metrics internally to team leads, the product owner, and other business partners.

Qualifications:

• Native or near-native level in German, both verbal and written, is mandatory;
• Excellent communication skills;
• Independent way of working with a high degree of initiative and the ability to work in a team;
• Ability to work under pressure even at peak times and navigate online on multiple platforms;
• Eager to learn and keep up with new updates and information in a fast-paced environment;
• Adaptability to work shifts (no night shifts).

What to expect:

• ​​​​​​​A family-run group with a positive and international business environment;
• Open door attitude and friendly corporate culture;
• High degree of personal responsibility;
• A wide variety of career opportunities within the entire group;
• Competitive salary and good benefits.

Solar Operations:
Solar Operations is a brand-new star in the portfolio of companies in the Gauselmann Group. Among the 10 first companies with a German license for online slot games, Solar Operations is proud to offer a constantly increasing number of payment methods and more importantly an ever-growing number of games from various game providers.