Front Office Manager

Malta Marriott Hotel & Spa is currently looking to recruit a Front Office Manager to join their team on a full-time basis.

Overview:
Join one of Malta's leading five-star properties, the Malta Marriott Resort and Spa, where we pride ourselves on delivering exceptional guest experiences. As part of the world's largest hotel brand, we are committed to maintaining high standards and creating a welcoming environment for our guests. We are currently seeking a dedicated and experienced Front Office Manager to join our dynamic team.

Job Summary:
As the Front Office Manager, you will be responsible for overseeing all front office operations, ensuring the highest levels of guest satisfaction, and managing a dedicated team. Your role will encompass supervising activities and services across various areas, including the M Lounge, MH Great Room, Front Desk, Concierge, Porters, and Doormen. You will also handle budgeting, forecasting, financial planning, and management of the front office.

Key Responsibilities:

• Supervise activities and services in the M Lounge, MH Great Room, Front Desk, Concierge, Porters, and Doormen
• Manage budgeting, forecasting, financial planning, and front-office financial management
• Directly link efforts and decisions to revenue generation by the front office
• Hire, train, and direct new department associates
• Ensure efficient and courteous guest assistance, applying all Marriott International standards
• Resolve customer complaints to maintain high levels of satisfaction and quality
• Coordinate with other hotel departments to enhance communication and guest satisfaction
• Enhance the product and service presented to each guest in the hotel
• Report regularly to the Hotel Manager on the front office's performance against operations and human resources metrics
• Analyze variances and monitor the impact of initiatives and corrective actions
• Provide specialist support to the Executive Committee, especially the Hotel Manager
• Work towards team goals, measuring effectiveness by decision quality and service performance.

Requirements:

• Proven experience in a Front Office Management role within a 4 or 5-star hotel
• Excellent administrative and organizational skills
• Exceptional communication and presentation abilities
• Strong relationship-building skills with a positive approach toward both external and internal guests
• Excellent negotiating skills and the ability to work independently
• Command of the English language; knowledge of additional languages is an asset
• Strong personal confidence and good presentation skills
• Willingness to learn continuously and a structured approach to planning
• Team player able to work independently and under pressure
• Flexible working attitude
• Knowledge on Salesforce App
• Preference will be given to candidates with experience working with a Marriott property. 

Why Join Us:

• Be part of a globally recognized brand known for excellence in hospitality
• Work in a dynamic and supportive environment
• Opportunity for professional growth and development
• Competitive salary and benefits package.

If you are passionate about guest service, detail-oriented, and have a knack for managing teams, we would love to hear from you. Apply now to join the Malta Marriott Resort and Spa team and take the next step in your career!