Front Desk Associate (Day / Night)

G3 Hospitality Ltd in Malta is currently looking to recruit a Front Desk Associate (Day/Night) to join their team on a full-time basis.

Candidates applying MUST reside in Malta or the EU.

Job Role:

The chosen candidate will be reporting to the Front Office Manager. The candidate's primary responsibility is that ensure the efficient day-to-day running of the Front Desk, through good customer care practices, excellent communication skills, and responsibility in dealing with cash. The Front Desk Associates (Day/Night) are also responsible for the adherence to the full SOPs, set, with the aim of meeting and exceeding organizational goals. The schedule is based on a roster and includes working night shifts.

Areas of Responsibility:   

• To provide and excel in customer care, provide accurate information to all guests, and promote the hotel’s services and products
• To interact positively with the rest of the team and liaise directly with the Line Manager
• To efficiently execute the standard Front Desk procedures, such as check-in/out, telephone & email operations, billing & cashiering, night auditing, inputting of data, and basic clerical and organizational tasks
• To maintain a confident and mature approach, while practicing tact and diplomacy
• To perform other related duties, tasks, and responsibilities as determined by the Line Manager, whilst providing an environment of openness and trust, with constant feedback and performance coaching. 

Personality & Skills:

• Excellent interpersonal skills, with good knowledge and flair for sales processes and techniques, and a great ability to deal with stressful situations in a calm, professional and customer-oriented manner.

Requirements:

• Excellent spoken and written level of the English language, while any other language, will be considered an important asset.

Experience/Knowledge:

• While any previous experience will be highly taken into consideration, it is ambition and passion that we value the most.