Front Desk Agent - Customer Service jobs in Malta - February 2024
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Front Desk Agent

Best Western Premier Malta , North of Malta

Published on 06 Feb 2024

Expires in 8 days (07 Mar 2024)

Join Our Front Office Team at the Best Western Premier Malta!

As a Front Desk Agent, you will be the first point of contact for guests, providing them with a warm welcome and ensuring their stay is comfortable and enjoyable. You will handle guest inquiries, manage reservations, and assist with various administrative tasks to maintain efficient front desk operations.


  • Greet guests upon arrival with a friendly and professional attitude.
  • Check guests in and out of the hotel, ensuring accuracy in reservation details and payment processing.
  • Provide information to guests about hotel facilities, services, and local attractions.
  • Address guest concerns and inquiries promptly and courteously, striving to exceed their expectations.
  • Ensure accuracy of reservation details and communicate special requests to relevant departments.
  • Maintain knowledge of room availability, rates, and promotions to effectively upsell and maximise occupancy.
  • Answer phone calls and respond to emails in a professional and timely manner.
  • Handle guest correspondence, including mail, faxes, and messages.
  • Maintain accurate records of guest accounts, payments, and transactions.
  • Assist with cashiering duties, including handling cash and processing payments.
  • Assist guests with arranging transportation, booking tours, and making restaurant reservations.
  • Provide recommendations for dining, entertainment, and sightseeing based on guest preferences.
  • Anticipate guests' needs and proactively offer assistance to enhance their overall experience.
  • Communicate effectively with other hotel departments to ensure seamless guest service delivery.
  • Collaborate with housekeeping staff to coordinate room assignments and prioritise guest requests.
  • Work closely with the Front Office Manager and other team members to address any issues and improve operational efficiency



  • Previous experience as a hotel receptionist or in a customer service role within the hospitality industry.
  • Excellent communication and interpersonal skills, with a strong focus on guest satisfaction.
  • Proficiency in Microsoft Office suite (Word, Excel, Outlook).
  • Strong organisational and multitasking abilities.
  • Attention to detail and accuracy in handling tasks.
  • Ability to work flexible hours, including evenings, weekends, and holidays.
  • A good command of the English language.


Full Time
Job Type
Intermediate (1-3 years)
Experience Level
Customer Service
Hotels, Restaurants & Catering

Project Leader

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