Doorman/Porter

Job Summary: The Doorman, needs to promote, through working on the hotel forecourt, the best possible image of the hotel to all visitors, so that the good standing and reputation of the hotel is adhered, ensuring there is a constant supply of taxi’s to meet guest’s needs and the prompt and secure delivery of all guests luggage arrival and departure.

Duties & Responsibilities:

• Health and Safety, Fire and Security
• To take responsibility for all aspects of Health and Safety within the department on a day-to-day basis. To set consistent high standards of Health and Safety in all working practices.
• To take part in planned Statutory Training sessions, as and when arranged.
• To take part in department’s Fire Training and Practices and to ensure safe working practices within the department.
• To ensure that all Security Policies and Procedures are adhered to all accidents, hazards and repairs are reported immediately to the necessary departments.
• To ensure that the S.O.P’s are understood and practiced.
• Assisting guests with their luggage
• To be an effective in the department control on costs at all times.
• To ensure that there is cover in the department when breaks are needed.
• To display excellence in all communications methods, both formal and informal, written and verbal, at all times.
• To ensure that you are fully conversant in all the Hotel’s Disciplinary and Grievance Policies and Procedures, and the Code of Conduct.
• To handle guest and customer complaints with precision, speed and in a professional manner and to the hotel’s procedure.
• To take active interest in the welfare and safety of all the staff within the department.
• To ensure that you are fully aware of your duty requirements, by providing 5star service to every guest
• To ensure that all areas concerned with the department are kept clean and tidy at all times.
• Be responsible for planning, organizing and monitoring the day to day operation of the department. To ensure the departments overall objectives relate to the Hotel’s strategies overall.
• To ensure that the Shift Handover book is at all times kept up to date and all information included is presented and in a professional, business like manner. To ensure that any necessary action noted in the book, is actioned immediately.
• To ensure that there are adequate supplies for the department to function smoothly.
• To be fully committed to maintaining an effective, professional working relationship with all departments and encourage positive teamwork at all times.
• To be aware of all other promotional activities within the Hotel.
• Be interactive, offer local knowledge and expertise to enhance our guest’s experience
• To be fully conversant with all the Hotel’s facilities and attractions, Inform guests of hotel amenities, services, and local areas of interest and activities.
• To attend all departmental meetings, briefings & internal or external training sessions as required.
• To act wholeheartedly in the interests of the Company at all times & not to perform, arrange or carry out any work or activity which could be considered to be in competition with or affect in any way the company interests or be detrimental or damaging to its public image.
• To ensure maximum efficiency, employees are engaged on the basis that they must be prepared to undertake reasonable duties other than those or which they have been specifically engaged.
• All employees are expected to co-operate with the management, to ensure the successful application of the Company’s Equal Opportunities & Harassment policies.
• To carry out any reasonable & lawful direct instruction given by a Head of Department / Assistant / Manager or Director during working hours

What are we looking for?

• Candidate must be available to work various shifts including mornings, evenings, nights, weekends and/or holidays.   
• Must be fluent in English; other languages are preferred.   
• 1-year experience in a fast environment in the same or similar position in a hotel/resort. 
• Passionate for Hospitality and with a strong attitude to interpersonal relationships