Customer Support Agents (Norwegian Speaking) - Customer Service jobs in Malta - May 2024
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Customer Support Agents (Norwegian Speaking)

IRIS THAUMAS Ltd , Central Malta

Published on 15 May 2024

Expires in 23 days (13 Jun 2024)


 
We are looking for Customer Support Agents - Norwegian Speaking to join our client's team. As a Customer Support Agent, you will play a crucial role in responding to customer questions and complaints via email (no phone calls) and reviewing content across marketplaces, ensuring compliance with company guidelines and country-specific laws. By doing so, you contribute to a secure online space for users to interact with each other. 
 
ABOUT OUR CLIENT:
Our client is a leading provider of products and services for content security and moderation, to online marketplaces and is located in Qormi, Malta.
 
DUTIES AND RESPONSIBILITIES:
  • Respond to customer inquiries via email on all topics related to the online marketplace, by maintaining a positive, empathetic, and professional attitude towards the customers
  • Follow communication procedures and policies
  • Evaluate and make decisions by defined policies and guidelines.

EXPERIENCE, KNOWLEDGE AND SKILLS:
  • No previous experience is required
  • Strong PC skills, can learn to use new computer tools
  • Strong reading and writing skills in Norwegian
  • Basic to conversational English skills
  • Good communication skills
  • Possess strong analytical skills together with decision-making skills, attention to detail and empathy when dealing with customers
  • Professional attitude, attendance – attend work on time, able to work autonomously, meet deadlines, follow procedures and instructions
  • Passionate about making a difference. 

WORKING TIME:
  • The working hours are 40 hours per week, 8 hours per day, with thirty minutes unpaid lunch break
  • This is a rotational shift-based role. Our client operates 365 days a year (weekends and public holidays)
  • Rotational shifts are from 07:00 to 15:30 or 15:30 to midnight, however, these times could also vary if the cover is required during other periods between 07:00 and midnight, eg. 11:00 to 07:30, with two days off during the week
  • During the training period in the office, the candidates will work Monday to Friday, the morning shift from 07:00 to 15:00.

SALARY AND BENEFITS:
  • Competitive salary
  • Hybrid working
  • Possibility to extend leave while working from abroad, within the EU (up to 2 weeks)
  • Team performance bonus, received twice a year, based on team performance
  • Development and career opportunities
  • Free transport to the office from certain areas in Malta
  • Free private health insurance coverage (after the probationary period)
  • Free annual eye test
  • Discounts for gym membership, taxi services
  • Free English course
  • Work from home allowance
  • Flight cost reimbursement of up to €200, after the employee has passed their 6-month probationary period
  • Our client will pay for 5 days of accommodation in a hotel, which can be extended further upon authorisation if the employee can’t find accommodation within the first 5 days.
 
If you meet the requirements and feel that this position is a fit for you, do not hesitate and apply for this role today!

time
Full Time
Job Type
experience
Entry (0-12 months), Intermediate (1-3 years)
Experience Level
category
Customer Service
Category
industry
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