Customer Service Team Leader - Customer Service jobs in Malta - February 2024
By using this site, you consent to the use of cookies to improve your user experience through analytics and personalised marketing efforts.

Customer Service Team Leader

Konnekt

Published on 06 Feb 2024

Expires in 9 days (08 Mar 2024)


Our client, a global aviation company, is recruiting for a Customer Service Team Leader to lead and develop the Customer Service team locally and act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. Reporting to the Customer Service Manager your duties will include;

  • Leading, supervising and mentoring a team of customer service agents in Malta including daily tasks and duties.
  • Creating effective CS procedures and standards.
  • Creating harmony and building strong relationships internally and with all stakeholders.
  • Ensuring excellent service standards, responding efficiently to customer inquiries and maintain high customer satisfaction.
  • Identifying and assessing customers’ needs to achieve satisfaction.
  • Building sustainable relationships and trust with customer accounts through open and interactive communication.
  • Handling customer complaints, providing appropriate solutions and alternatives within the time limits; following up to ensure resolution.
  • Keeping records of customer interactions, process customer accounts and file documents.
  • Following communication procedures, guidelines and policies.
  • Taking the extra mile to engage customers.

 

 

Skill-sets and Requirements
  • Minimum of 3-5 years’ experience in customer support or as a client service representative
  • Ability to be a leader within the company, having proven experience in people management
  • Familiarity with ERP/ CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent written and verbal communication skills
  • Ability to execute on multiple priorities in a fast-paced environment
  • Based in Malta
Education & Experience
  • Minimum requirement: High School Diploma

time
Full Time
Job Type
experience
Experienced (3 years +)
Experience Level
category
Customer Service
Category
industry
Aviation
Industry


Send me Similar Jobs