Customer Service Team Leader - Customer Service jobs in Malta - October 2024
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Customer Service Team Leader

Konnekt

Published on 06 Feb 2024

Expired on 08 Mar 2024


Our client, a global aviation company, is recruiting for a Customer Service Team Leader to lead and develop the Customer Service team locally and act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. Reporting to the Customer Service Manager your duties will include;

  • Leading, supervising and mentoring a team of customer service agents in Malta including daily tasks and duties.
  • Creating effective CS procedures and standards.
  • Creating harmony and building strong relationships internally and with all stakeholders.
  • Ensuring excellent service standards, responding efficiently to customer inquiries and maintain high customer satisfaction.
  • Identifying and assessing customers’ needs to achieve satisfaction.
  • Building sustainable relationships and trust with customer accounts through open and interactive communication.
  • Handling customer complaints, providing appropriate solutions and alternatives within the time limits; following up to ensure resolution.
  • Keeping records of customer interactions, process customer accounts and file documents.
  • Following communication procedures, guidelines and policies.
  • Taking the extra mile to engage customers.

 

 

Skill-sets and Requirements
  • Minimum of 3-5 years’ experience in customer support or as a client service representative
  • Ability to be a leader within the company, having proven experience in people management
  • Familiarity with ERP/ CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent written and verbal communication skills
  • Ability to execute on multiple priorities in a fast-paced environment
  • Based in Malta
Education & Experience
  • Minimum requirement: High School Diploma

Konnekt:
Established in 2007, Konnekt has grown into Malta's leading job agency. Our team is here to simplify your job search by presenting over 400 career options across various fields. We have robust connections with top employers in Malta, making us the ideal choice for anyone considering a career change.
At Konnekt, we believe in straightforward actions and staying true to our values. This commitment has been the driving force behind our success. Whether you're seeking new opportunities or exploring a different career path, we are your reliable partner throughout the process.
Our website provides more insights into our approach and the array of services we offer. Take a moment to explore and discover how Konnekt can be instrumental in shaping your professional journey.

time
Full Time
Job Type
experience
Experienced (3 years +)
Experience Level
category
Customer Service
Category
industry
Aviation
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