PTL Limited in Malta is currently looking to recruit a Customer Experience Agent to join their team on a full-time basis.
An opportunity has arisen for interested candidates to join PTL Limited as a Customer Experience Agent (CEA), within the company’s Service Desk.
Based in Malta and reporting to the Head of Customer Success, the CEA acts as the customer’s first point of contact in support cases. The CEA must perform multiple functions effectively and simultaneously.
About the Company:
PTL is a long-established IT company providing enterprise-level IT solutions in Malta and it forms part of Harvest Technology plc. PTL partners with major names like IBM, Cisco, Microsoft, Lenovo, and NCR. PTL has a team of more than 70 dynamic professionals, experts in business integration, enterprise-wide solutions and contracted outsourcing. PTL’s multi-disciplinary team services a prestigious client base in Malta, Europe and Africa. PTL is an equal opportunities employer.
Duties may vary slightly; however, core responsibilities include the following: