Customer Contact Centre Agent

Job Description
Job vacancy: Customer Contact Centre Agent 
Job reference: CCC0122

Middlesea Assist Ltd in Malta is looking to recruit a Customer Service Agent on a full-time basis to join our Customer Contact Centre. This challenging yet rewarding role entails handling customer enquiries, requests and concerns, providing information and solutions to our client's insurance queries.

The Role:

• Provide first-line customer support
• Handling incoming calls and emails with quality and efficiency
• Working closely with other internal departments resolving customer queries
• Preparing forms and other documentation to be sent to clients.

The Ideal Customer Contact Centre Agent would:

• Speak and write fluent English
• Be computer literate and familiar with Microsoft Office application
• Be an excellent team player
• Have problem-solving skills and a strong customer-oriented attitude
• Possess telephone etiquette, communication and organisational skills
• Experience in the following sectors is considered an asset: Insurance, Call-Centre, Customer Care, Assistance services.

Working Hours:

• Full-time: Mon to Fri 08:00 -17:00.

*Successful candidates will be given full training and support.

Middlesea Assist Ltd:
Established in 2012, Middlesea Assist brings together Mapfre Middlesea plc, Malta’s leading insurer and Mapfre Asistencia, the majority shareholder and multinational assistance company with presence in five continents. Thanks to a complex network of corporate companies and a selected network of local providers, Middlesea Assist specialises in various assistance services and warranties with a special focus on the roadside, home and medical assistance both locally and worldwide.