Customer Care Representative (Technical)

Our client i s look to employ a Customer Care / Front Office personnel. Your responsibilities include but not limited to:

• Cultivate positive customer relationships.
• Stay updated on industry, market, and investment trends.
• Stay informed about company products and warranties.
• Manage warranty filing and issuance accurately.
• Organise customer files and maintain showroom appearance.
• Address after-sales inquiries promptly via various communication channels.
• Collaborate with senior staff on sales queries and service appointments.
• Schedule and confirm customer appointments.
• Educate customers on company terms, conditions, and maintenance programs.
• Assist with credit control and debtor management.
• Support showroom operations and handle customer inquiries.
• Provide quotes and facilitate sales closures.
• Aid customers in navigating grant and benefit applications.
• Perform secretarial tasks as needed.
• Participate in events and contribute to continuous improvement efforts.
• Adhere to ISO procedures and maintain customer database integrity.
• Support lead allocation and maintain professional appearance.

• Ability to efficiently manage and organize customer files, warranties, and documentation both in physical and digital formats.
• Excellent verbal and written communication skills to interact professionally with customers, colleagues, and senior management across various channels.
• Strong administrative abilities to handle tasks such as scheduling appointments, maintaining databases, and providing secretarial support as required.
• High level of accuracy and attention to detail.

• Prior experience in a customer-facing role, preferably in a similar industry, with a strong focus on building positive relationships and resolving inquiries effectively.
• Experience assisting with sales inquiries, providing quotes, and facilitating sales closures would be beneficial.