Customer Care Representative - Native French (Malta)

Tech4s Group, is looking for passionate team members to join their extraordinary teams!

What we do:

Tech4s Group is a dynamic service provider offering innovative technology solutions, marketing, eCommerce, and customer support outsourcing. Based in Limassol, Cyprus, with offices in Malta and remote teams globally, we foster a culture of collaboration, diversity, and excellence. Our passionate team is dedicated to revolutionizing digital experiences and empowering clients to succeed in a competitive marketplace.

Due to continuous growth, we are seeking to hire Customer Care Representatives to join our Customer Care Department.

Are you passionate about giving great customer service and believe that outstanding customer service is crucial for any successful business? Then you are the one we are looking for!

As a key employee of the Customer Care Team, you will be the first point of contact with our clients through live chat & email. All aspects of this role are customer centric and focused on delivering the best possible experience. 

Join us to work on a 4 days schedule of 36 hours per week!!

Grow with us #tech4s

Your role at Tech4sGroup:

• Greeting and communicating with customers in a warm and empathetic fashion
• Delivering a high level of customer service to customers via live chat & emails
• Informing customers of ongoing promotions
• Identifying and supporting customers in difficulties they might encounter when visiting our sites
• Providing explanations to customers about products/site/policies
• Keeping up to date with new information/policies
• Building a trusting relationship with clients providing accurate information in a timely manner
• Understanding, guiding and supporting clients
• Collaborating with other departments where necessary
• Updating customer account/details with necessary information when needed

Profile Requirements:

• Bilingual - Native in French and fluent in English is a must
• Willingness to work on shifts (8:00 – 17:30, 13:30 – 23:00, 18:30 – 4:00)
• You have a positive and a can-do attitude with a flexible approach
• You enjoy learning and sharing your knowledge with others
• You have a genuine interest in the online sector and eager to learn more
• You take pride in giving support to people with empathy and show engagement in delivering an excellent service
• An excellent listener
• A team player that can work independently

By joining us you can expect:

• Annual Salary Package of €24.500 gross 
• Breakfast items daily
• Work from Home plan
• Work from Anywhere plan (5 weeks max per year)
• Food Allowance
• Group Medical Plan Annual bonus based on Performance
• Annual Loyalty Award
• €500 Personal Development allowance
• Referral Bonus Scheme
• Relocation allowance to Malta
• Quarterly Group events
• Friday Drinks
• Transportation Allowance 
• 22 days annual leave
• A unique company culture focusing on the employee well being

Kindly click on the "Apply Now" button to submit your application.  

All applications are maintained in strict confidence.
Due to high volume of CV received only successful candidates will be contacted.