Customer Care Representative - Native French - Customer Service jobs in Malta - February 2024
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Customer Care Representative - Native French

Tech4s Group , Central Malta

Published on 27 Nov 2023

Expired on 27 Dec 2023


Tech4s Group in Malta is currently looking to recruit a Customer Care Representative (Native French) to join their team on a full/part-time basis.

Job Role:
Tech4sGroup, a fast-growing and innovative service provider with Headquarters in Cyprus and a representative office in Malta is looking for passionate team members to join their extraordinary teams! 

What we do:
Our goal is to provide tech-oriented and high-quality services enabling our clients’ growth and success.
Our team consist of IT, Marketing, eCommerce & other high-calibre professionals with experience in different industries.
Due to continuous growth, we are seeking to hire Customer Care Representatives to join our Customer Care Department.

Are you passionate about giving great customer service and believe that outstanding customer service is crucial for any successful business? Then you are the one we are looking for! As a key employee of the Customer Care Team, you will be the first point of contact with our clients through live chat & email. All aspects of this role are customer-centric and focused on delivering the best possible experience. 

Grow with us #tech4s
Your role at Tech4sGroup:

  • Greeting and communicating with customers in a warm and empathetic fashion
  • Delivering a high level of customer service to customers via live chat & emails
  • Informing customers of ongoing promotions
  • Identifying and supporting customers in difficulties they might encounter when visiting our sites
  • Providing explanations to customers about products/sites/policies
  • Keeping up to date with new information/policies
  • Building a trusting relationship with clients providing accurate information in a timely manner
  • Understanding, guiding and supporting clients
  • Collaborating with other departments where necessary
  • Updating customer account/details with necessary information when needed


Profile Requirements:

  • Bilingual - Native in French and fluent in English is a must
  • Willingness to work on shifts (8h00 - 16h30, 11h30 - 20h00, 13h45 - 22h15)
  • You have a positive and can-do attitude with a flexible approach
  • You enjoy learning and sharing your knowledge with others
  • You have a genuine interest in the online sector and are eager to learn more
  • You take pride in giving support to people with empathy and show engagement in delivering an excellent service
  • An excellent listener
  • A team player that can work independently.


Your journey after applying:

  • Initial HR interview 
  • Assessment process
  • Final interview.

time
Full / Part time
Job Type
experience
Entry (0-12 months), Intermediate (1-3 years), Experienced (3 years +)
Experience Level
category
Customer Service
Category
industry
Information Technology
Industry

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