Receptionist

Our client is looking for a Receptionist to work within the Hospitality industry. Your roles and responsibilities will include: 

• Handle check-in and check-out processes efficiently
• Manage reservations via phone and online channels
• Inform guests about payment methods and verify credit card details
• Register guests and collect required information
• Welcome guests, assign rooms, and provide hotel details, including room rates and amenities
• Address client complaints professionally and promptly
• Coordinate with housekeeping to ensure rooms are ready and fully furnished
• Confirm group bookings and arrange personalized services for VIPs and event attendees
• Upsell additional facilities and services where appropriate
• Maintain accurate records of bookings and payments
• Perform other tasks as required by the role

Working hours - Shift work roster basis 7:30-3:00 pm or 3:00 pm - 11:30 pm (may include night shift)

• Flexibility to work night shifts once in a while on roster basis
• Excellent communication skills in English and Maltese

• At least three years of experience working in a similar position