Customer Care Administrator - Customer Service jobs in Malta - November 2024
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Customer Care Administrator

Konnekt

Published on 17 Oct 2024

Expires in 10 days (23 Nov 2024)


Our client who specialises in the Automotive industry is looking for a Customer Care Administrator . The role is split between administration and customer care. Your responsibilities will include: 

  • Schedule appointments to maximize workshop availability
  • Address customer queries promptly and update CRM details
  • Prepare job cards with relevant documents
  • Create purchase orders, process local repairs in WIP, and manage petty cash for authorized purchases
  • Identify recalls, notify affected clients, and take immediate action to process information and job cards
  • Inform clients about technical campaigns and maintain accurate records
  • Allocate and monitor "client waiting" appointments
  • Update team leaders on work status, queries, and approvals
  • Track daily log sheets and handle customer communication for repair approvals
  • Confirm additional or future repairs with clients and update team leaders
  • Process repeat repair concerns and forward to team leaders
  • File weekly job cards and process warranty paperwork
  • Arrange vehicle collection and request approvals for government orders
  • Register and upgrade service packs for vehicles
  • Process cash deposits, prepare invoices, and handle credit account billing

Requirements
  • Maltese and English communication is a must
  • Work on own initiative
  • Service Orientation
Education and Experience
  • Previous customer care or administration experience is required
Benefits
  • Health Insurance
  • Company loyalty card

Konnekt:
Established in 2007, Konnekt has grown into Malta's leading job agency. Our team is here to simplify your job search by presenting over 400 career options across various fields. We have robust connections with top employers in Malta, making us the ideal choice for anyone considering a career change.
At Konnekt, we believe in straightforward actions and staying true to our values. This commitment has been the driving force behind our success. Whether you're seeking new opportunities or exploring a different career path, we are your reliable partner throughout the process.
Our website provides more insights into our approach and the array of services we offer. Take a moment to explore and discover how Konnekt can be instrumental in shaping your professional journey.

time
Full Time
Job Type
experience
Intermediate (1-3 years)
Experience Level
category
Customer Service
Category
industry
Shipping, Transport & Logistics
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