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Call Centre (Customer Care) Assistant
Atlas Insurance PCC Ltd in Malta is currently looking to recruit a Call Centre (Customer Care) Assistant to join their team on a full-time basis.
The Job:
Our team is growing and we’re currently looking to recruit a customer care associate.
If you’re interested in customer care and would like to work within a dynamic team and a family feel environment, then Atlas is ideal for you. Whilst customer experience helps, Atlas provides full on the job training and your expertise will eventually be needed for a career in the insurance industry. Training sponsorships are also offered to work towards getting certified if that is what you’d like.
In this position, you will be required to consistently offer excellent customer support to existing and new clients. You will also be required to manage the customer journey over the phone or in person, taking appropriate actions to resolve or refer requests. You will also be responsible for other administrative duties such as dispatch of client documentation as required.
About You:
You must be outgoing and have a positive attitude, have an eye for detail and an ability to relate well to people. Excellent communication and listening skills are important and you need to be one who finds teamwork energizing and who is able to work under pressure. Being flexible and having an agile approach to our work culture is also essential.
Job Requirements:
- An advanced level of education
- IT proficiency
- Fluency in written and spoken English and Maltese
- The ability to establish good relationships with all types of clients and intermediaries
- Experience in a customer care related discipline.
About Us:
#TeamAtlas reflects our commitment to crafting the right environment that empowers employees to provide the best possible services and products to our clients by continually investing in their wellbeing.
We offer reduced summer hours, sponsorships for professional qualifications and training, health insurance, staff discounts, and hybrid work amongst others.
Please read our Recruitment Privacy Policy, found here before applying: https://www.atlas.com.mt/atlas-group-recruitment-privacy-policy/
Atlas Insurance PCC Ltd:
The Atlas Group of Companies forms one of Malta’s foremost insurance and financial services organisations with a staff complement of over 170. The flagship company of the Group is Atlas Insurance PCC Limited (“Atlas”), a general business insurer operating an extensive intermediary network across the islands. Atlas was the first direct insurer to convert to a Protected Cell Company (PCC). Atlas gives promoters the opportunity to own their own EU insurance vehicle with less capital and less cost, also avoiding fronting requirements. Atlas is an independent PCC giving the option to promoters to outsource cell management to authorised insurance managers. Cells in Atlas can also write third party risks, where our substantial active core provides added security and flexibility. The company maintains substantial surplus funds over regulatory requirements. Atlas is a forward-looking insurer with ambitions for growth, always striving to identify and ready to exploit new business opportunities. Another member of the group is Ark Insurance Management PCC Limited that provides insurance management services for international general insurance and reinsurance companies including captives, protected cell companies and ILS fund managers.Ark also offers the hosting of management cells for third party foreign insurance managers which enables them to avail themselves of Ark’s local licensed insurance management services capability and representation at a lower cost when compared to obtaining a stand alone licence.
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