Contact Centre Agent

Job Description
Centrecom Limited in Malta is looking to recruit Contact Centre Agents to join their team on a full-time basis.

We are looking for candidates who speak any of the below languages;

• Maltese
• English
• French
• Italian 

Job Role: 
The ideal candidate will be responsible for assisting our customers, understanding what they need, and solving any issues in the most outstanding way possible. We aim to ‘wow’ our customers, and this will be your job.

We offer various opportunities to those who are looking for stability and career growth. All employees are rewarded with incentives and bonuses throughout the year and they have the possibility to be part of a development program to broaden their careers.

Why work with us?

• We are a dynamic and innovative company, and we seek candidates who have the same spirit.
• You will be joining a company that values its employees and invests in their careers.
• You will work with a team of professionals who are available to help you navigate and grow

To be the ideal candidate:

• You need to sit tight, roll up your sleeves and prepare to learn: no job is too big, or too small: obviously, we will train you first.
• You should feel confident that you can make our customers happy, and our days run a little more smoothly.
• You need to be exceptionally organized and a problem solver.
• You will need to perform tasks with initiative and creativity, spot the things that need to be done and find a way to make them happen.
• We have sections that operate Monday to Sunday so it is important that one is flexible to work weekends.
• Excellent computer skills – Outlook 365, Word, and Excel.
• And last, you need to be ready to grow with us.

*If you feel this is the role for you then don't hold yourself back from an exciting career opportunity.

Centrecom Limited:
Centrecom has over a 30-years history of service of excellence in various industries. Our strengths encompass IT infrastructures, voice technology, call centre operations, back-office services, and specific aviation industry applications such as reservations, ticketing, refunds, customer support, baggage services, loyalty programmes, crisis management, complaint management, medical coordination and flight disruption management.