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Client Care Specialist
Job Role:
Responsible for assisting clients throughout their customer journey.
Key Result Areas & Accountabilities:
- Inbound client calls related to servicing, technical enquiries, ordering of parts, sales enquiries, finance and insurance-related queries
- Responsible for digital media such as Facebook pages, messenger
- Responsible for replying to customers on info and service mailboxes
- Processing of parts arrival document
- Outbound calls to upsell service plans and servicing
- Book services for clients including transport
- Carry out service pre-calls
- Carry out any other task as directed by one’s superior.
Essential requirements:
- Experience in a customer-facing position
- Familiar with Microsoft Office applications as well as IT proficient
- A clean police conduct
- Fluent in both Maltese and English
- Preferably an Automotive and/or technical background.
What we offer:
- Competitive remuneration package
- Health insurance
- Employee referral scheme
- Monthly treats
- Employee discounts.
Michael Debono Ltd (MDL) is part of the Debono Group, a multifaceted Group of companies with a keen focus on the mobility sector . The company aims to deliver business growth by tapping into innovation that really impacts the lives of consumers.
The product offering is composed of passenger and commercial vehicles, motorbikes, vehicle parts and accessories and aftersales services. The company also offers consumers a range of consumer finance solutions to fund the acquisition of their vehicles.
Full Time
Job Type
Intermediate (1-3 years), Experienced (3 years +)
Experience Level
Customer Service
Category
Automotive
Industry
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