Assistant Store Manager - Customer Service jobs in Malta - July 2024
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Assistant Store Manager

Lidl , South of Malta

Published on 05 Jun 2024

Expired on 09 Jul 2024

Lidl in Malta is currently looking to recruit an Assistant Store Manager to join their team on a full-time basis.


Our Assistant Store Managers form part of the management team of the shop and, therefore, have a very important role within the organization. In their day to day tasks our Assistant Store Managers assist the Store Manager in the smooth running of the store and, in the absence of their figure, manage the shop independently. This means ensuring that the store concept is applied correctly and in accordance with the principles of simplicity & productivity. Moreover, our Assistant Store Managers ensure that the sales operations are processed smoothly, in accordance with the statutory provisions. Our Assistant Store Managers cover a key role in helping to create a motivating and goal-oriented working environment ensuring a proper training and management of employees, constantly adopting a customer-oriented attitude with a focus on company costs.

What you'll do:

  • Implementing the 4 pillars of sales, taking measures when necessary
  • Planning of all the listed products in the assortment, using the planning tools, with the following objectives
  • Optimizing the stock levels (avoiding shortages and excess levels or duplicates)
  • Ensuring productive product replenishment
  • Developing and optimizing the store workflows, in accordance with the principle of simplicity
  • Checking unloading delivery plan daily
  • Regular quality control and stock rotation in accordance with the applicable rules
  • Implementing the principles of placement and daily information
  • Freshness control


People management:

  • Ensuring proactive employee management, to guarantee constant motivation
  • Supporting and promoting training for all employees
  • Leading employees towards professional autonomy in relation to their competent activities
  • Distribute and delegate tasks
  • Check the effective activity performance, and give feedback where applicable
  • In the absence of the Store Manager, drafting weekly working hours in adherence with the legislation currently in force as well as company directives
  • Support superiors in managing the employee selection and recruitment processes
  • Managing customer complaints


KPIs management:

  • Act in a cost oriented aware manner
  • Process and manage the Store's documentation
  • Assist in the carrying out of inventories. 


What you'll need:

  • Must be at least 18 years old
  • The flexibility to work different shifts including on weekends and public holidays
  • Ability to learn how to perform duties in all areas within the store (Cash, Bake Off, Promo, Fruit&Vegetable and stacking)
  • Fluent knowledge of English
  • Knowledge of the Maltese language will be considered an asset
  • A can-do attitude and excellent customer service skills
  • Highly motivated and ambitious
  • Effective planning and organizational skills
  • Ability to manage a team, ensuring goals are achieved.


What you'll receive:

There are so many reasons for you to join our Lidl Malta Team that it is impossible to list them all! However, we have mentioned a few below:



  • A full time, 40 hours per week, organised on 5 days (8 hours per day)
  • Annual salary: starting from €24.187
  • Allowances paid for Sundays and Public Holidays worked
  • Night shift allowance when applicable
  • Company benefits.


Work Environment:

  • A dynamic and inclusive environment, with over 450 employees
  • Awarded Top Employer for 6 consecutive years
  • A stable, fast-growing company that is aware of its social responsibility and committed for years to the consolidated CSR program 'A better tomorrow'
  • You will be working on shifts, rostered well in advance in order to help in organizing your private life
  • Many fun activities which will help to integrate in your team, even outside work hours.


Onboarding and Development:

  • Welcome Event organised on your first day to get to know more about the Company, your role and its challenges, with a 360° training approach (e-learning and on the job);
  • Constant support of the Training Manager, a professional figure who will assist you in your career growth within the Company;
  • Career Development opportunities open to all employees.

Our business in Malta – as all over Europe and USA – is growing and improving and we are aiming to reach more goals together with our staff!

Take a big step towards a fulfilling career with Lidl, because sometimes Lidl things may lead to great success!


€24,187 / year
Full Time
Job Type
Experienced (3 years +), Middle Management
Experience Level
Customer Service
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