Assistant Store Manager - Customer Service jobs in Malta - December 2024

Assistant Store Manager

Lidl , South of Malta

Published on 26 Nov 2024

Expires in 17 days (30 Dec 2024)


Lidl in Malta is currently looking to recruit an Assistant Store Manager to join their team on a full-time basis.

Compensation Data

Annual salary: starting from €24.187

Summary:

Our Assistant Store Managers form part of the management team of the shop and, therefore, have a very important role within the organization. In their day to day tasks our Assistant Store Managers assist the Store Manager in the smooth running of the store and, in the absence of their figure, manage the shop independently. This means ensuring that the store concept is applied correctly and in accordance with the principles of simplicity & productivity. Moreover, our Assistant Store Managers ensure that the sales operations are processed smoothly, in accordance with the statutory provisions. Our Assistant Store Managers cover a key role in helping to create a motivating and goal-oriented working environment ensuring a proper training and management of employees, constantly adopting a customer-oriented attitude with a focus on company costs.

What you'll do:

  • Implementing the 4 pillars of sales, taking measures when necessary
  • Planning of all the listed products in the assortment, using the planning tools, with the following objectives
  • Optimizing the stock levels (avoiding shortages and excess levels or duplicates)
  • Ensuring productive product replenishment
  • Developing and optimizing the store workflows, in accordance with the principle of simplicity
  • Checking unloading delivery plan daily
  • Regular quality control and stock rotation in accordance with the applicable rules
  • Implementing the principles of placement and daily information
  • Freshness control.

People management:

  • Ensuring proactive employee management, to guarantee constant motivation
  • Supporting and promoting training for all employees
  • Leading employees towards professional autonomy in relation to their competent activities
  • Distribute and delegate tasks
  • Check the effective activity performance, and give feedback where applicable
  • In the absence of the Store Manager, drafting weekly working hours in adherence with the legislation currently in force as well as company directives
  • Support superiors in managing the employee selection and recruitment processes
  • Managing customer complaints;

KPIs management:

  • Act in a cost oriented aware manner
  • Process and manage the Store's documentation
  • Assist in the carrying out of inventories. 

What you'll need:

  • Must be at least 18 years old
  • The flexibility to work different shifts including on weekends and public holidays
  • Ability to learn how to perform duties in all areas within the store (Cash, Bake Off, Promo, Fruit&Vegetable and stacking)
  • Fluent knowledge of the English
  • Knowledge of the Maltese language will be considered an asset
  • A can-do attitude and excellent customer service skills
  • Highly motivated and ambitious
  • Effective planning and organizational skills
  • Ability to manage a team, ensuring goals are achieved.

What you'll receive

There are so many reasons for you to join our Lidl Malta Team that it is impossible to list them all! However, we have mentioned a few below:

Remuneration:

  • A full time, 40 hours per week, organised on 5 days (8 hours per day)
  • Annual salary: starting from €24.187
  • Allowances paid for Sundays and Public Holidays worked
  • Night shift allowance when applicable
  • Company benefits.

Work Environment:

  • A dynamic and inclusive environment, with over 450 employees
  • Awarded Top Employer for 6 consecutive years
  • A stable, fast-growing company that is aware of its social responsibility and committed for years to the consolidated CSR program "A better tomorrow"
  • You will be working on shifts, rostered well in advance in order to help in organizing your private life
  • Many fun activities which will help to integrate in your team, even outside work hours.

Onboarding and Development:

  • Welcome Event organised on your first day to get to know more about the Company, your role and its challenges, with a 360° training approach (e-learning and on the job)
  • Constant support of the Training Manager, a professional figure who will assist you in your career growth within the Company
  • Career Development opportunities open to all employees.

Our business in Malta – as all over Europe and USA – is growing and improving and we are aiming to reach more goals together with our staff!

Take a big step towards a fulfilling career with Lidl, because sometimes Lidl things may lead to great success!


Lidl:
Lidl Malta Ltd. is part of the Schwarz Group, a multinational group of companies founded in the 1970s and operating in the retail industry. Currently, the group is present in 30 countries in the world with more than 11.550 stores and 341.000 employees. Schwarz Group is among the top retailers in the world. Lidl is today a renowned brand for both food and non-food products, revelling in quality goods, fresh products, and convenient prices on a daily basis. Lidl Malta opened its first three retail stores in 2008 and has expanded its network to 8 outlets. Since the beginning, the company’s core principles were simplicity, efficiency, and convenient prices, values that allowed the company to keep on growing at a steady pace. Fourteen years of operating on the Maltese islands brought about a lot of change and growth for the company: as the years progressed, so did its reach with the opening of other stores in order to better serve customers residing in the different areas of Malta and Gozo. Lidl is not only certified as Top Employer Europe, but Lidl Malta is also the only Maltese company certified as Top Employer Malta. Supermarkets are the most important version of our organization, but what you can see when you are visiting them is just the tip of the iceberg, since our organization involves different departments: from purchasing to logistics, from communication to human resources, from facility management to accountancy and all of them need to be well oiled to ensure the daily operations run smoothly and successfulness. So why Lidl? Because it offers various opportunities, growth, success, a dynamic team, and a career path. Lidl can fuel your passion for success… that’s why Lidl!


salary
€24,187 / year
Salary
time
Full Time
Job Type
experience
Intermediate (1-3 years), Experienced (3 years +)
Experience Level
category
Customer Service
Category
industry
Fast Moving Consumer Goods (FMCG)
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