Aftersales Manager (Automotive)

As the After Sales Manager it will be your job to  plan, organise, direct and control all operations related to the Service and Administration aspect of the department while leading a team and liasing internally at management level.  Main responsibliities include:

• Manage the daily operation of the Aftersales Department and provide assistance to the team as necessary
• Ensure the department is profitable whilst still focusing on the customer care aspect
• Manage all Warranties for the brands represented by the company
• Handle and action all recalls and technical issues liaising with the Service and Training Manager as needed
• Issue reports needed by top management within a timely manner
• Ensure procedures are customer oriented and efficient
• Deal with customer complaints with a professional and practical manner
• Ensure that franchise standards are met all times (also being present during audits)