Client Care Specialist

Responsible for assisting clients throughout their customer journey. 

Key Result Areas & Accountabilities

▪ Inbound client calls related to servicing, technical enquiries, ordering of parts, sales enquiries, finance and 
insurance related queries 
▪ Responsible for digital media such as Facebook pages, messenger
▪ Responsible for replying to customers on info and service mailboxes 
▪ Processing of parts arrival document 
▪ Outbound calls to upsell service plans and servicing 
▪ Book services for clients including transport 
▪ Carry out service pre-calls 
▪ Carry out any other task as directed by one’s superior 

Essential requirements

▪ Experience in a customer facing position 
▪ Familiar with Microsoft Office applications as well as IT proficient  
▪ A clean police conduct 
▪ Fluent in both Maltese and English
▪ Automotive and/or technical background 

What we offer

• A fast paced yet fun working environment
• A lot of on-the-job learning
• Support from experienced professionals
• Competitive remuneration package
• Flexible working arrangement
• Health insurance
• Employee referral scheme
• Weekly breakfast
• Monthly treats
• Employee discount