English Customer Support Agent

Job Description

Aristocrat in Malta is currently looking to recruit an English Customer Support Agent to join their client's team on a full-time basis.

Overview:
Aspire Global is a leading international online gaming company looking for a dynamic and motivated English Customer Support Agent.

What You'll Do:

• Respond promptly and professionally to customer inquiries via live chat and email
• Provide accurate information and support to players regarding games, promotions, accounts, and technical issues
• Resolve customer complaints and issues efficiently, ensuring a high level of customer satisfaction with first-contact resolution in mind
• Assist with account verification processes, including KYC (Know Your Customer)
• Monitor and report on player feedback, suggesting improvements to enhance the player experience
• Collaborate with other departments, such as Safer Gambling, Fraud, AML, Payments, and Marketing, to resolve complex issues improve service delivery and protect customers from potential gambling harm
• Stay up to date with industry trends, game updates, and company policies to provide informed assistance
• Participate in training sessions and team meetings to continuously improve service skills and product knowledge

What We're Looking For:

• Minimum 1-year experience in a customer service-related role (gaming experience would be considered an asset but is not a requirement)
• Excellent English communication skills, both written and verbal (C1)
• The ability to communicate in a professional and friendly manner, with excellent interpersonal skills
• Extremely attentive to detail
• Strong problem-solving skills and the ability to handle challenging queries with patience and empathy
• Familiarity with online gaming platforms and basic technical troubleshooting
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously
• Flexible to work shifts, including evenings, weekends, and public holidays
• Additional language skills are a plus
• Have a strong grasp of internal policies & procedures
• Raising the flag and suggesting improvements where needed.

Travel Expectations:
None

Company Summary Aristocrat Interactive: 
Aristocrat Interactive is Aristocrat Leisure Limited’s (ASX: ALL) regulated online Real Money Gaming (RMG) business and was formed in 2024 when the Anaxi and NeoGames businesses (Anaxi, NeoGames, Aspire Global, BtoBet, and Pariplay) came together.  The business is an industry leader in content and technology solutions for online RMG, with a full-service offering that includes content, proprietary technology platforms and a range of value-added services across iLottery, iGaming and Online Sports Betting (OSB). 

About Aristocrat:
Aristocrat Leisure Limited (ASX: ALL) is a leading gaming content creation company powered by technology to deliver industry-leading casino games together with mobile games and online real money games, collectively entertaining millions of players worldwide, every day. Headquartered in Sydney, Australia, Aristocrat has three operating business units, spanning regulated land-based gaming (Aristocrat Gaming), mobile games publishing (Pixel United) and regulated online real money (Aristocrat Interactive). Our team of over 8,500 people across the globe are united by our company mission to bring joy to life through the power of play.

Our Values:

• All about the Player
• Talent Unleashed
• Collective Brilliance
• Good Business Good Citizen.