Project Manager - Business Relationship Management jobs in Malta - January 2023
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Project Manager

Konnekt

Expires in 22 days (23 Feb 2023)


Our customer is the local office for the European Head Quarters of a Global IT Service and Printing company. Having National Operating Companies in most European countries as well as distributors in Central Asia, Middle East and Africa, our customer has a governance headquarter function for the area. Currently recruiting for a Technical Service Consultant to join their growing team. The main focus of the role is to identify and spread best practices in all European national service organisation that drive profitability improvement to the company's business.

Responsibilities: 

  • Take responsibility for Service design processes and lead service business projects to enhance the company's service portfolio together with European, global and local interfaces in marketing, sales, logistics and service 
  • Developing and implementing pan-European service plans that encourage national service organisation to provide services that are more profitable and professional
  • Together with expert departments concerned and top management, develop concepts for service governance that harmonize regional service and support strategies in order to actualize synergies
  • Finding the best service and support procedures and distributing them to the national operating companies
  • Gain intelligence from reported service KPIs and data and offer suggestions for improving local service procedures, especially in the area of service costs
  • Ultimately improving the service profitability and efficiency and increasing customer retention through service quality and customer satisfaction

 

Skill-sets and Requirements
  • At least 3 years experience of business management in Service
  • Best practices of the ITIL framework
  • Strong customer service orientation, target oriented and self-reliant
  • Must be analytical, networked and a strategic thinker
  • Strong interpersonal and communication skills
Education & Experience
  • Tertiary education of a scientific nature
  • Experience in Service Design and Education in Service Design
  • Experience in Project Management and Service Consultancy
  • Excellent knowledge and experience in Strategy creation and implementation
Benefits
  • Hybrid working model
  • Opportunity to travel

salary
€35,000 to €41,000 / year
Salary
time
Full Time
Job Type
experience
Experienced (3 years +)
Experience Level
category
Business Relationship Management
Category
industry
Information Technology
Industry


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