Travel Logistics Coordinator

A new position has become available for a Travel Logistics Coordinator, responsible for providing travel support to internal personnel.

Responsibilities:

• Create reservations, booking ticketing, hotel bookings, chauffeur service etc, depending on the request
• Rebook tickets, execute the necessary changes as required and resolve booking problems
• Ensure customer satisfaction by solving any problems faced and handling all complaints promptly
• Compile regular and ad-hoc reports ensuring these are completed accurately and within the stipulated timeframes
• Remain informed of all airline rules and regulations and current affairs
• Communicate information to clients accurately and appropriately
• Maintain a high level of product and service knowledge
• Being fully conversant on multiple airline platforms and GDSs

Requirements:

• Strong knowledge of Amadeus system is essential, candidates without this requirement will be closed off
• Previous experience working in an airport and travel agency is required
• IT savvy - including Word, Excel, PowerPoint, Outlook
• Have an excellent level of spoken and written English, proficiency in Arabic will be an asset
• Be confident, able to work independently using their own initiative and highly organised
• Have strong communication and interpersonal skills