Support & Admin Officer

Job Description:

Are you a detail-oriented professional with a knack for organization and a passion for providing excellent support? We are looking for a proactive and highly organized Support and Administrative Officer to join our dynamic team. In this role, you will play a pivotal part in managing key administrative processes, coordinating with customers, and supporting various departments to ensure smooth and efficient operations.

If you thrive in a structured environment and enjoy contributing to operational excellence, we’d love to hear from you!

Key Responsibilities

Administrative Excellence

• Manage and oversee the invoicing process for maintenance agreements, software licenses, and other services.

• Maintain an organized and efficient filing system by scanning and filing invoices, job cards, and other essential documents.

• Ensure job cards and timesheets are updated accurately and consistently to reflect ongoing operations.

Customer Liaison

• Communicate with customers to confirm and process renewals of maintenance agreements, software licenses, and other services.

• Respond to customer inquiries related to printer support services and invoicing, providing prompt and effective resolutions.

Support Coordination

• Finalize and close invoicing for job sheets across designated departments.

• Log and track support calls for the technical support team, ensuring accurate documentation and timely follow-ups.

• Collaborate with various departments to streamline workflows and support seamless operations.

Adaptability

• Take on additional tasks and responsibilities as directed, aligning with the scope of the role and the company’s objectives.

Key Skills and Competencies

• Exceptional organizational skills with a keen eye for detail.

• Excellent communication (both verbal and written) and interpersonal abilities to engage effectively with both customers and internal teams.

• Proficiency in document handling, filing systems, and process management.

• Strong multitasking and prioritization skills to handle dynamic workloads in a fast-paced environment.

Why Join Us?

This role is perfect for someone who thrives in administrative functions and enjoys playing a critical role in ensuring operational efficiency. Join our team and be part of an environment that values precision, collaboration, and growth.

If this sounds like you, we’d love to receive your application!