Service and Maintenance Coordinator

E.J. Busuttil Limited is an established leader in the importation and distribution of premium healthcare preparations, as well as laboratory and scientific equipment. We aim to provide service excellence by consistently striving to deliver quality, professionalism and innovation within the local healthcare, pharmaceutical and scientific industries.

Due to our expanding operations, we are seeking a technical, organised and detail-oriented Service and Maintenance Coordinator to plan and coordinate the maintenance, calibration, and repair of laboratory and scientific equipment. 

Key Responsibilities:

• Coordinate maintenance of laboratory equipment
• Handle and assign client requests, open service tickets and job sheets
• Schedule Technicians/Engineers’ service calls and manage workloads 
• Act as the link between clients, technical staff and management 
• Track jobs, documentation, and service quality 
• Ensure timely completion of maintenance tasks 
• Handle schedules and liaise with both internal and external stakeholders
• Maintain accurate records of maintenance, calibration, and validation activities in compliance with quality standards 
• Monitor service contracts and warranties 
• Processing and generating quotations
• Coordinate installation, qualification, and decommissioning of laboratory instruments 
• Support audits and inspections by maintaining proper documentation 
• Manage equipment and client lists
• Manage spare parts inventory and procurement of maintenance-related supplies 

Requirements:

• Experience in laboratory operations, equipment maintenance, or technical coordination 
• Knowledge of regulatory frameworks such as ISO 9001:2015
• Strong organizational and multitasking skills 
• Excellent written and verbal communication skills
• Project coordination experience
• Familiarity with service procedures considered an asset