Night Receptionist

Job Description
Hugo's Group in Malta is looking to recruit a Night Receptionist to join their team on a full-time basis. The Night Receptionist is responsible for providing attentive, courteous, and efficient service to all guests from arrival to the point of departure while maximizing room revenue and occupancy.

Responsibilities:

• Approach all encounters with guests and employees in a friendly, service-oriented manner;
• Assist the night auditor in analysing the revenue of the hotel;
• Answer guest inquiries about hotel service, facilities, and hours of operation;
• Answer inquiries from guests regarding restaurants, transportation, entertainment, etc;
• Complete any required reporting (financial and non-financial);
• Collaborate on and follow company policies, practices, and procedures in order to maintain internal controls;
• Deal with any issues arising on shift and report to the Front Office Manager;
• Ensure logging and delivery of packages, mail, and messages as needed to guests and meeting rooms;
• Greet and welcome all guests approaching the Front Desk in accordance with Hotels’ standards;
• Handle check-ins and check-outs in a friendly, efficient, and courteous manner.

Qualifications & Assets:

• At least 2 years experience working in a similar position;
• Able to prioritize multiple tasks effectively and flexible with work schedule to accommodate last-minute requests;
• Ability to integrate and work well in a team environment;
• Excellent skills in Microsoft Office Suite, particularly Outlook, Word, and Excel;
• Good telephone persona with a friendly and helpful demeanor;
• Possess an eye for detail and the ability to work under pressure;
• Strong written and verbal communication skills;
• Strong problem solving and troubleshooting skills;
• Self-motivated with the ability to work in a fast-moving environment.

Hugo's Group:
The Hugo’s Group is the brainchild of the late Hugo Chetcuti, whose business empire now dominates Malta’s main entertainment hub. The company thrives on effectiveness and efficiency, backed by a dynamic team of industry professionals. World Class standards and the warmth of Mediterranean hospitality perfected over three decades have inspired the brand to a clear path of profitability. Although Hugo initially ventured into the industry in the late ’80s with the opening of Footloose, The Hugo’s Group and the trademark was officially launched in 2005 with the subsequent opening of Hugo’s Lounge. This brand-new concept in Pan-Asian cuisine is not only renowned for its Eastern gastronomic experience, but also for its exquisite cocktails and immersive music. Hugely popular night clubs such as Hugo’s Passion and Shadow Lounge (now known as Shadow Club) soon became an institution among the local clubbing scene and have been followed up by Hugo’s Terrace & Rooftop (the brands flagship), Bacco by Hugo’s, Hugo’s Pub, Hugo’s Burger Bar, Hugo’s Pizza & Pasta, HSixty6, Mila’s Kitchen, Rocco’s Whiskey Lounge, Infinity by Hugo’s, as well as Hugo’s Boutique Hotel and H Hotel. Paceville now stands alone as Malta’s main business and entertainment hub and quite rightly, Hugo Chetcuti’s foresight and ingenuity has played an integral part in its popularity and success. His son Luke has now taken over the reins and as company chairman, heads the business with an added zest of youth and vitality which was much needed after the loss of his father.