Front Office Manager

Hyatt Centric Malta is currently looking to recruit a  Front Office Manager to join their team on a full-time basis.

Overview:
At Hyatt, we are a company that was built by family. It’s a workplace where coworkers become friends. Care is at the heart of our business, and it’s this distinct guest experience that makes Hyatt one of the world’s best hospitality brands.
Hyatt Centric Malta invites you to be part of our pre-opening journey as we seek a dynamic and results-oriented Front Office Manager, ready to lead with passion and creativity.

Main responsibilities include but, are not limited to: 

• Responsible for the short and long-term planning of the hotel’s front-office operations
• Recruit, train and coach front office associates, ensuring high levels of customer service and professionalism
• Oversee all front office operations, including reception, concierge, and guest relations
• Monitor guest feedback and promptly address any issues or concerns
• Prepare and analyse reports on front office performance, recommending improvements as needed
• Ensure that company brand standards are implemented and maintained to enhance efficiency and guest satisfaction
• Demonstrate leadership by exhibiting outstanding hospitality skills and setting a positive example for all hotel associates
• Collaborate closely with the management team, prioritizing the overall success of the hotel and guest satisfaction.

Requirements: 

• Previous experience in a front office or hotel management role
• Excellent communication and interpersonal skills
• Strong leadership and team management abilities
• Proficient in Microsoft Office and hotel management software (Opera)
• Ability to multitask and prioritize tasks in a fast-paced environment
• Exceptional problem-solving and decision-making skills
• Flexibility to work evenings, weekends, and holidays as needed.

We believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. At Hyatt, our associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it's career opportunities, job enrichment or a supportive work environment; if you are ready for this challenge, then we are ready for you.