Junior Support Coordinator

We are seeking a proactive and detail-oriented Network Support Specialist to join our team. In this role, you will be responsible for researching new products, maintaining high-quality coverage standards, supporting network members, and ensuring the smooth administration of recruitment and communication processes.

Key Responsibilities:

• Conduct ongoing research on new products and market trends. Select and apply appropriate research methodologies and techniques to ensure accuracy and quality of coverage.
•  Collaborate with quality and technical teams to develop innovative quality-checking methods. Ensure consistent quality standards across all network activities.
• Provide structured training sessions to new network members. Support members through ongoing guidance, troubleshooting, and issue resolution.
• Oversee the administration of network members for recruitment purposes. Maintain accurate records of member information and onboarding processes.
• Administer the shared mailbox and support tickets, ensuring timely responses and meticulous issue tracking.
• Travel as required to ensure quality standards are met and relationships with network members are strengthened.

What We Offer:

• A dynamic role that blends research, quality management, and people engagement.
• A collaborative and supportive team environment.
• Career growth opportunities in data, customer support, or operations.

Requirements

• Bachelor’s degree required (Business, Research, Quality Management, or a related field).
• Strong analytical, research, organizational, and administrative abilities.
• Familiarity with research methodologies and quality assurance practices.
• Proficiency in MS Office Suite and digital communication tools.
• Proficiency in MS Office Suite and digital communication tools.
• Ability to manage multiple priorities in a fast-paced environment and a willingness to travel as needed.