General Cashier

RESPONSIBILITY:

• Execute the tasks in compliance with the rules, processes and procedures of hotel administration.
• Support the Business Partner/Business Controller in the execution of on-site closing tasks, based on the role assigned in the hotel.
• Collaborate in internal audits, on points that affect their role.
• Ensure that all collections generated on the day and the movement of cash in the hotel is correctly recorded and there are no shortages or surpluses. Receive the daily cash balance and cash generated, to check that it is correct before arranging the transfer of funds to the bank. Check the cash balance and make the appropriate postings in the system.
• Responsible for the General Cashier's fixed fund, ensuring sufficient change to supply the hotel's receptions and points of sale. Responsible for having due support and authorisation for any differences in the fund.
• Identify and propose improvements that optimise efficiency in their workplace.
• Be knowledgeable of the Brand philosophy, implementing the standards, operational and identity manuals that apply to their department. 
• Ensure the customer's experience and personalise their stay, anticipating their needs and exceeding their expectations. 
• Deal with customer incidents, communicating the actions taken to the person in charge. Escalate the incident to the person in charge if a solution cannot be found.
• Be knowledgeable of the hotel’s evacuation plan. 
• Support in the responsibilities assigned to them in the Centre's Self-Protection Manual or local equivalent in other countries.
• Be knowledgeable of the methods, work procedures and risks inherent to their activity.
• Be knowledgeable of the individual protection equipment of the department and to support in its correct implementation and use by means of the corresponding training actions.
• Assume the responsibilities assigned in the Occupational Health and Safety Management System Manual

REQUIREMENTS:

• Local language (depending on the geographical location of the property) and advanced English.
• Knowledge of accounting account analysis; preparation of annual budgets; internal cost control (analysis, decision-making...).
• Knowledge of tools related to accounting and financial planning and controls.
• Knowledge of the different computer programs will be valued: SAP, PMS.
• Tool management: Office package.
• Knowledge of hotel operations.
• At least 2 years’ experience in a similar position.