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Cavalieri Art Hotel in Malta is currently looking for a Front Office Supervisor to join their team on a full-time basis.
Job Role:
Ensure that the day-to-day operation is smooth and that the Front Office Team is up to standards to give the highest possible customer service.
Responsibilities:
Following the direction given by the Front Office Manager and making sure that all the team members are on the same track
Make sure that customer satisfaction is at the highest possible level
Maintaining corporate relations and making sure that all the VIP guests are receiving suitable treatment according to their VIP status
Ensuring that the daily tasks are being delegated equally between the team members
Briefing the team members about the daily functions and happenings
Assisting the Front Office Manager in the day-to-day operations
Taking care of room assignments and making sure that all guests are receiving the proper room category according to their booking and their requests
Make sure that all staff members are receiving the necessary training
Ensure that the Front of the House and Back of the House are kept clear, tidy, and organized
Ensuring the new recruits are being trained up to standard and keeping clear records of the training program in order to be able to report the progress to the Front Office Manager
Maintaining the actual procedures and assisting the Front Office Manager in creating necessary procedures
Finalizing any necessary reports requested by the Head of the Department
The supervisor is requested to carry on as Duty Manager in absence of the Front Office Manager
Acting as manager of duty for the hotel in the absence of the (Acting) Front Office Manager dealing with complaints, problem-solving, disturbances, special requests, and any other issues that may arise
Make sure that all the reviews received by our customers are being answered in an efficient way
Maximizing the hotel revenue and making sure that all the staff members are doing their utmost to promote and upsell the hotel
Reporting any essential conflicts or situations created between any staff members.
Cavalieri Art Hotel in Malta is currently looking for a Front Office Supervisor to join their team on a full-time basis.
Job Role:
Ensure that the day-to-day operation is smooth and that the Front Office Team is up to standards to give the highest possible customer service.
Responsibilities:
Following the direction given by the Front Office Manager and making sure that all the team members are on the same track
Make sure that customer satisfaction is at the highest possible level
Maintaining corporate relations and making sure that all the VIP guests are receiving suitable treatment according to their VIP status
Ensuring that the daily tasks are being delegated equally between the team members
Briefing the team members about the daily functions and happenings
Assisting the Front Office Manager in the day-to-day operations
Taking care of room assignments and making sure that all guests are receiving the proper room category according to their booking and their requests
Make sure that all staff members are receiving the necessary training
Ensure that the Front of the House and Back of the House are kept clear, tidy, and organized
Ensuring the new recruits are being trained up to standard and keeping clear records of the training program in order to be able to report the progress to the Front Office Manager
Maintaining the actual procedures and assisting the Front Office Manager in creating necessary procedures
Finalizing any necessary reports requested by the Head of the Department
The supervisor is requested to carry on as Duty Manager in absence of the Front Office Manager
Acting as manager of duty for the hotel in the absence of the (Acting) Front Office Manager dealing with complaints, problem-solving, disturbances, special requests, and any other issues that may arise
Make sure that all the reviews received by our customers are being answered in an efficient way
Maximizing the hotel revenue and making sure that all the staff members are doing their utmost to promote and upsell the hotel
Reporting any essential conflicts or situations created between any staff members.