Front Office Replacement Agents (Hybrid)

We are looking for Replacement Agents to help with administrative and customer service tasks, such as assisting customers face-to-face and over the phone and providing support with queries or complaints.

Candidates will be assigned to on-site locations across Malta's North, Central, and South regions. This position is based on 40 or 30 hours per week and rostered between Monday and Saturday.

Responsibilities

• This position calls for a responsible and diligent candidate to join our highly motivated and professional team of Front Desk and Contact Centre personnel, who share the same passion for work.
• Selected candidates will be scheduled to work from locations close to their residences.
• You will be offered an incentive allowance plus an attractive performance bonus over and above your annual salary.
• Training will be provided and delivered during office hours and selected candidates will receive on-the-job exposure sessions.

Requirements

• Excellent computer skills, preferably in possession of an ECDL certificate.
• Fluency in both Maltese and English, both spoken and written, is mandatory. If candidates only speak one of these languages they will not be considered.
• Excellent communication and listening skills.
• A can-do attitude and the ability to work on their initiative with limited supervision.
• The role requires availability in the mornings.

The opportunity to work in a hybrid model after the first six months, once the candidate is fully trained and has demonstrated the ability to work independently

Why work with Us?

• Job based on an indefinite basis
• Health Insurance
• Mobile schemes
• Gym packages included
• Training and development
• In-house canteen serving different healthy food
• Monthly events
• Free on-site parking at our Mosta Head Office
• Staff discounts in over 50 businesses