Customer Support Executive

Construct Furniture in Malta is currently looking to recruit a Customer Support Executive to join their team on a full-time basis.

Overview:

We are looking for a highly motivated and customer-oriented individual to join our team as a Customer Support Executive. In this role, you will be responsible for providing customer service and support to our clients. You will be the first point of contact for any inquiries or concerns, and will play a crucial role in maintaining our company's reputation for excellent customer satisfaction.

Responsibilities:

• Respond promptly and professionally to customer inquiries via phone, email, and chat
• Provide accurate information and solutions to customers' questions and concerns
• Maintain a positive and empathetic attitude towards customers at all times
• Keep detailed records of customer interactions and transactions
• Collaborate with other team members to resolve complex customer issues
• Identify and escalate priority issues to the appropriate channels
• Continuously strive to improve customer service processes and procedures
• Build and maintain strong relationships with customers to ensure long-term satisfaction and loyalty
• Stay updated on company products, services, and policies to effectively assist customers.

Requirements:

• Excellent communication skills, both verbal and written
• Strong problem-solving and critical thinking abilities
• Ability to remain calm and professional in high-pressure situations
• Ability to work independently and in a team environment
• Strong time management and organisational skills
• Empathy and a genuine desire to help customers.