Front Office Personnel

Job Description
Hilltop in Malta is looking to recruit Front Office Personnel to join their team on a full-time basis. The chosen candidate will also do some sales duties.

Job Summary:
The role’s primary responsibilities include providing secretarial and clerical support in a professional and timely manner, ensuring exceptional service to clients and visitors. They will also be assisting in handling admissions for both Hilltop Gardens Retirement Village and Simblija Care Home. 

Responsibilities:

• Open mail and distribute accordingly.
• Maintain the general filing system and file all correspondence.
• Meet and greet clients and visitors.
• Answer telephone calls while maintaining a polite, consistent telephone manner using proper telephone etiquette.
• Receive, direct and relay telephone messages.
• Responds to clients, prospective clients, and visitors’ inquiries courteously. 
• Provide visitors with directions around the village.
• Communicate with clients and relatives when needed.
• Communicate with clinical staff when needed.
• Protect clients’ rights by maintaining the confidentiality of personal and financial information.
• Report any complaints to the Operations Manager.
• Maintain the reception area by keeping it clean and organized.

Requirements:

• A good standard of education
• Fluency in English
• Be computer literate
• A minimum of 1-year working experience in Front House operations
• Able to work on their own initiative and take decisions when not supervised
• Willing to work flexible hours, including weekends

Hilltop: 
The AX Holdings Group of Companies is a dynamic group that is heavily involved in three core sectors – Construction, Hospitality and Development. Today the AX Holdings Group has developed into one of Malta’s leading private companies giving a major and direct contribution to the national economy. Its reputation is not one that has come through idle hype but through years of hard work and endeavor to reach levels that are constantly breaking new ground. The drive to move on stems from the philosophy that change generates progress and progress generates wealth. It is primarily a thirst for achievement that is the driving force behind the AX Holdings’ Group.