Customer Care Clerk

Alpine Group in Malta is currently looking to recruit a Customer Care Clerk to join their team on a full-time basis.

Overview:

Are you ready to be a crucial part of our dynamic team? With our company experiencing unprecedented growth, we're excited to announce the opening for the position of Customer Care Clerk.

Responsibilities

As a Customer Care Clerk, you’ll play a vital role in ensuring our clients receive top-notch service. Your responsibilities will include:

• Handling Calls: Effectively manage both incoming and outgoing calls with a focus on delivering excellent customer service
• Booking Management: Utilise phone and email channels to make and confirm bookings, showcasing your communications skills
• Software Proficiency: Navigate and utilise our cutting-edge software to input and manage client bookings efficiently
• Collaborative Planning: Assist the Scheduler in planning appointments and scheduling, contributing to the smooth operation of our services.

Expectations from Applicants

We're seeking individuals who can thrive in a fast-paced environment and take initiative. The Successful candidate:

• Independence: Demonstrate the ability to work unsupervised and take initiative in managing tasks effectively
• Language Skills: Possess proficiency in both English and Maltese, ensuring clear communication with our diverse clientele
• Pressure Handling: Excel in working under pressure, especially when handling telephone calls and multitasking with various duties
• Quick Learner: Limited tuition will be provided, and we expect applicants to swiftly grasp the training provided to start working independently.

How to Apply:

Ready to embark on a rewarding career with us? Please submit your CV along with a compelling covering letter detailing your relevant experience and why you believe you're the perfect fit for this role.