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Customer Care Clerk
Alpine Group in Malta is currently looking to recruit a Customer Care Clerk to join their team on a full-time basis.
Overview:
Are you ready to be a crucial part of our dynamic team? With our company experiencing unprecedented growth, we're excited to announce the opening for the position of Customer Care Clerk.
Responsibilities
As a Customer Care Clerk, you’ll play a vital role in ensuring our clients receive top-notch service. Your responsibilities will include:
- Handling Calls: Effectively manage both incoming and outgoing calls with a focus on delivering excellent customer service
- Booking Management: Utilise phone and email channels to make and confirm bookings, showcasing your communications skills
- Software Proficiency: Navigate and utilise our cutting-edge software to input and manage client bookings efficiently
- Collaborative Planning: Assist the Scheduler in planning appointments and scheduling, contributing to the smooth operation of our services.
Expectations from Applicants
We're seeking individuals who can thrive in a fast-paced environment and take initiative. The Successful candidate:
- Independence: Demonstrate the ability to work unsupervised and take initiative in managing tasks effectively
- Language Skills: Possess proficiency in both English and Maltese, ensuring clear communication with our diverse clientele
- Pressure Handling: Excel in working under pressure, especially when handling telephone calls and multitasking with various duties
- Quick Learner: Limited tuition will be provided, and we expect applicants to swiftly grasp the training provided to start working independently.
How to Apply:
Ready to embark on a rewarding career with us? Please submit your CV along with a compelling covering letter detailing your relevant experience and why you believe you're the perfect fit for this role.
Alpine Group was first established by Tony Zahra in 1967 starting from a car hire operator Alpine Rent-A-Car. Today, the group has broadened its portfolio within other sectors including financial services, investments and fund services, pensions, transportation, travel & tourism, gifting, property development, education and pest control. The organisation employs over 250 employees.Our mission is to provide a best-in-class and consistent level of service, create innovative concepts and generate value added to all stakeholders. Our organisation is based on a client oriented basis together with group synergies based on reputation, financial strength, sustainability, strong governance and employee culture. We consider ourselves as dynamic, forward looking, with the ability to act and think decisively. The group's reputation is vital to its survival within the Maltese market. This wouldn't be possible without the trust and confidence of the customers, authorities and regulators. Alpine Group holds a number of licenses issued by the Malta Financial Services Authority (MFSA).
