Front Office Clerk

About Our Client
Our Client is a highly respected multi-disciplinary law firm with a strong reputation in the legal sector. They offer a broad range of legal services and are committed to delivering tailored solutions that meet the specific needs of their clients.

Role Overview
Heroix is collaborating with our Client, a prominent organisation within the legal sector, to recruit a Front Office Clerk who will serve as the first point of contact for visitors and provide essential administrative support to ensure the efficient day-to-day functioning of the office. This role is suited to an organised and service-oriented individual who enjoys interacting with people, managing administrative duties, and contributing to a professional workplace environment.

Key Responsibilities

• Client Reception: Welcome visitors in a professional and courteous manner, ensuring they receive appropriate assistance and a positive experience when engaging with the Firm.
• Telephone Management: Manage incoming calls efficiently, identify the purpose of each enquiry, and ensure communications are directed to the relevant team members.
• Administrative Support: Provide assistance with general office administration, helping maintain smooth internal processes and supporting daily operational requirements.
• Mail and Deliveries: Coordinate the receipt, handling, and distribution of correspondence, packages, and other deliveries received by the office.
• Office Coordination: Support the wider team with organisational tasks and contribute towards maintaining an efficient and well-structured front office environment.

Qualifications, Skills, and Attributes

• Education: Qualifications in administration, business studies, or a related area will be considered an asset.
• Experience: Previous experience in a reception, administrative, or customer-facing role would be advantageous.
• Language Skills: Excellent command of both Maltese and English is required to succeed in this role. 
• Communication Skills: Strong verbal and written communication abilities, with the confidence to interact professionally with clients, colleagues, and external contacts.
• Interpersonal Skills: A friendly, approachable, and professional manner with the ability to build positive relationships with different stakeholders.
• Technical Skills: Proficiency in Microsoft Office applications, including MS Excel, MS Word, and MS Outlook.
• Organisation: Highly organised with strong attention to detail and the ability to prioritise multiple tasks effectively.
• Self-Motivated: A dependable and proactive individual who takes ownership of responsibilities and demonstrates a willingness to learn.
• Problem-Solving: Ability to handle routine challenges calmly, use initiative, and find practical solutions when required.

What's on Offer

• Compensation: An attractive remuneration package aligned with the candidate’s experience and qualifications.
• Working Hours: Summer working hours are offered as part of the overall employment package.
• Other Benefits: Health insurance, employee discounts, wellness initiatives, and performance-based bonus opportunities.
• Career Development: Structured on-the-job training and opportunities to develop professionally within a reputable legal organisation.

What Heroix Offers

• Confidentiality and Discretion: Your job search will be handled with the utmost confidentiality and professionalism.
• CV Review: Receive candid & constructive feedback to enhance your CV.
• Interview Planning: Get personalised prep sessions prior to your interviews.
• Cultural Fit Assessment: Understand the company culture to ensure it's the right environment for you.
• Long Term: Gain insights into the role and company for a long-term, stable career move.
• Exclusive Opportunities: Access a broader range of job opportunities.
• Personalised Candidate Profile: Stand out with a detailed profile highlighting your strengths and skills.
• Ongoing Support and Guidance: Benefit from continuous support throughout your job search process.
• Networking Opportunities: Leverage our extensive network of industry contacts for exclusive positions.
• Time Efficiency: Save time and effort with our efficient and effective recruitment strategies.
• Tailored Job Matching: Find the perfect fit with customised job matching based on your skills and career goals.
• Feedback Loop: Stay informed and engaged with regular updates and feedback on your application status.

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Licensed and regulated by the Government of Malta under DIER Agency Licence No. 00412-2025