Front Office Administrator (Malta Based)

Calamatta Cuschieri Investment Services Ltd in Malta is looking to recruit a Front Office Administrator (Malta Based) to join their team on a full-time basis.  The Front Office Administrator will work effortlessly to deliver the highest levels of customer service.

Calamatta Cuschieri is Malta’s largest independent financial services Group that pioneered the local financial services industry as early as 1972. Today the company’s perspective is global, CC Group has diversified across a full range of financial services and the group operates dedicated Fintech and marketing companies. We are committed to attracting and selecting top people to join our team. We are also committed to creating a workplace that encourages individual growth; we value our people and their well-being. 

Duties & Responsibilities:

• Greeting and communicating effectively and courteously with clients and delivering outstanding customer care
• Providing help and guidance to clients based upon a solid understanding of our company’s products and our wide range of services
• Regularly achieving set Key Performance Indicators (KPI’s) and working with the sales team to drive positive company results
• Keeping accurate records of discussions and correspondence with customers by using the company’s Customer Relationship Manager (CRM) system and assisting team members with their diary management
• Assisting advisors with client-facing and administrative duties

Experience & Education Requirements:

• O level standard of education
• Computer literate
• Previous experience in a similar position will be considered an asset

Skills Requirements:

• Excellent command of English and Maltese languages
• Able to work in a fast-paced environment
• Detail-oriented and capable of accurate record-keeping
• Able to prioritise and meet strict deadlines
• Good critical and problem-solving skills
• The ideal applicant should be friendly, patient, and work well as part of a team
• Applicants must be available to work on a roster basis including Saturdays
• Commitment to improving your own customer service skills on an ongoing basis and willingness to develop your career further

Package:
We are committed to attracting and selecting top people to join our team. We are also committed to creating a workplace that encourages individual growth; we value our people and their well-being. We are offering a competitive salary for this role commensurate with experience. The role also includes Health Insurance & Gym allowance benefits amongst others. Visit the home page to see more about our company/ All Applications will be acknowledged and treated with maximum confidentiality.

“The enduring goal of Calamatta Cuschieri is that the composition of our workforce should reflect that of the communities in which we work.”

CC Finance Group:
CC Finance Group is a privately held Fintech Group that operates in Investment Services, Fund Services, Online Trading, and Payments. With roots dating back to 1972, the Group today is evolving at a fast pace whilst keeping the same core principles, that of providing clients the best service using the latest technology and the top professionals in their field, whilst ensuring the strictest governance and ethics.