Customer Support Agent

We are looking for a passionate, individual with great communication skills, interested in sports & casinos, is ready to learn more, and looking to work with a friendly, fun, and creative team.

So what will you be up to day to day?

• Answering customer inquiries via email
• Respect the Responsible Gaming Processes
• Handling a wide variety of player and account queries within agreed service levels
• Communicating with customers keeping them well informed about the company products, services & promotions
• Account and Documents Verification (KYC):
• Monitoring the partially automated verification processes of customer accounts
• Manual verification of customer accounts
• Documents check
• Online Payments
• Monitoring of customer registrations
• Monitoring and processing of incoming and outgoing payments
• Monitoring of potential account abuse cases
• Supports automated payment and withdrawal processes

Requirements:

• You thrive at multitasking
• Master new skills quickly
• A super positive attitude
• Flexible to change in an ever-growing / dynamic environment
• A keen eye for detail
• Strong communicator as well as an instinctive solution provider
• You have experience and a passion for dealing with customers

*The company puts a lot of trust in every individual, they know that if they get the tools and space to do what they do best, they will be both happy and deliver great things.