Call Centre Administration Assistant

Our client is seeking a Call Centre Administration Assistant, reporting to the Operations Manager you will be responsible for:

Responsibilities

• To receive incoming calls to our call centre as necessary providing a high level of service as required by the company and by its clients in relation to the products being provided by the company.
• Outgoing calls as necessary to ensure a high level of service and to perform quality control as required by the company and by its clients in relation to the products being provided by the company.
• Perform any assistance work, data collection and data input with care and accuracy as necessary in order to provide clients with the services required.
• Monitor the performance of specific products or processes and report to management and carry out actions related to specific procedures as requested by management.
• Perform any related tasks as requested by management and necessary for the upkeep of the company’s services, assets or premises.
  
  Requirements

• You will be computer literate and familiar with Microsoft Office applications
• Be an excellent team player
• Have problem-solving skills and a strong customer-oriented attitude
• Possess telephone etiquette, communication and organisational skills
• Experience in the following sectors is considered an asset: Call-Centre, Customer Care, Assistance services
• An excellent level of both English & Maltese is a must for this role
• Currently living in Malta

Working hours on a shift/ Roster basis - Monday - Friday  ( You will be required to work two out of six weekends )

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