Assistance Coordinator (Contact Centre Agent)

We are seeking a dedicated and customer-oriented Contact Centre Agent for our client to join their growing team on a full-time basis. This role operates on a 24/7 shift schedule, primarily between 6:00 am and 10:00 pm, and involves coordinating assistance services efficiently and professionally.

Key Responsibilities

• Handle incoming calls for assistance services and dispatch support within agreed timeframes
• Communicate with the contractor network via phone and email
• Manage and respond to online chat requests
• Accurately record and document call information in line with standard operating procedures
• Perform other contact centre-related duties as required

Requirements

• Proficient in Microsoft Office applications and able to learn new software quickly
• Excellent data entry and typing skills
• Strong listening, verbal, and written communication skills
• Ability to prioritise tasks and work effectively in a dynamic, fast-paced environment
• Fluent in both Maltese and English
• Knowledge of basic home installations (an asset)
• Previous experience in a call centre or customer service environment (an asset)

What Our Client Offers

• Shift allowance
• Entry performance bonus
• Paid breaks and comfort breaks
• Towing and Home Assistance benefit
• Discounted insurance products
• Continuous on-the-job training

Additional Benefits

• After 3 months of employment:
• Work-from-home benefit

Upon successful completion of probation:

• Birthday leave
• Off-peak leave
• Full performance bonus

After one year of employment:

• Health insurance
• Variable salary