Administrative Assistant (French Speaking)

Job Opportunity: Administrative Assistant

Are you a detail-oriented individual fluent in both English and French, eager to kickstart your career in a dynamic work environment? We have an excellent opportunity for you to join our Operations Department as an Administrative Assistant. This position offers a definite contract employment, providing you with valuable experience and skills in document management, claims administration, customer care, and general administration.

Responsibilities:

1. Document Management:

• Learn to ensure accurate and prompt scanning and archiving of documents and medical envelopes.
• Assist in handling administrative tasks related to creating claims and managing the email inbox for medical and claims inquiries.
• Gain experience in coordinating outgoing postal items and managing the acknowledgment process efficiently.
• Participate in data entry tasks and learn about proper file management.

2. Claims Administration:

• Receive guidance on properly storing all received documentation and handling documents according to established procedures.
• Learn to manage mail and emails promptly and follow up on claims to ensure efficient progress.
• Assist the Complaints Officer in updating and filing complaints. 

3. Customer Care:

• Interact with clients via various communication channels such as chat, phone, forms, and emails.
• Respond to inquiries and provide assistance throughout the customer journey, aiming for successful conversion of inquiries to policies.
• Address concerns raised by clients or prospective clients.

4. General Administration:

• Provide support in general administrative tasks such as welcoming guests, handling mail, and receiving office supplies orders.

Requirements:

• Fluency in English and French languages.
• Eagerness to learn and develop skills in a fast-paced team environment.
• Previous experience in claims administration or customer care roles is a plus but not required.
• Excellent communication and interpersonal skills.
• Flexibility and adaptability to changing priorities and tasks.

Why Join Us?

• Free lunch and refreshments while working from the office.
• Financial assistance for education and training related to the position.
• Discounts from various entertainment establishments in Malta. 
• Excellent exposure to a European and global market.

Embark on a rewarding journey with us, shaping the future of insurance in a global landscape! This entry-level opportunity is perfect for individuals looking to start their career in a supportive and inclusive environment.

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