betFIRST Operations Specialist

The Operations Specialist role is ideal for those who excel in multifaceted positions. Reporting to the COO, this role involves managing costs, collaborating with internal teams, and analyzing third-party providers. Responsibilities encompass budget management, efficiency analysis, and involvement in contract negotiations, offering a dynamic and impactful opportunity for a versatile professional. 

• Reporting to the COO in a wide-ranging role involving Operational and Commercial aspects of the business.
• Cost management, point of contact and analysis of several 3rd party providers related to the Operations and Commercial functions. This includes areas such as:
  • Payment providers;
  • Streaming/Data feed providers;
  • Customer Service & BI tools;
  • Compliance providers.
• Working closely with internal departments – Legal, CS, RG, BI, Compliance, Trading, Retail – ensuring optimal use of resources and efficiency within departments.
• Undertake ad-hoc projects to analyse efficiency and profitability of different aspects of the business, and give recommendations for action based on analysis.
• Responsibility for the management of the Live Streaming budget.
• Assistance with Contract negotiations, document reviews for new and existing commercial relationships.
• Other ad-hoc tasks related to the role to support the COO.

• Minimum 2 years experience within iGaming industry. Account management, Commercial or Operations role preferred.
• Experience in contract reviews and negotiations.
• Strong academic background, Bachelor degree level essential. Masters degree a plus.
• Candidate must have an excellent all-rounded knowledge of B2C iGaming operations.
• Candidate must have excellent communication skills for both internal and external interactions.
• Must have a good knowledge and an interest in a variety of Sports.
• Must be able to report and present all data in a clear and precise manner, notably using excel.
• Candidate must have strong numerical skills.
• Must be able to analyse data and then recommend actions based on findings.
• Candidate will be expected to show initiative and a certain degree of independence with his/her work.

• Working with a great team where collaboration, support and learning are our driving force.
• Working within a dynamic and fast paced industry.
• Competitive remuneration package and relocation support to Malta is available.
• Hybrid structure with the option to work remotely once a week.
• Healthcare plan.
• Fabulous office and work environment in one of Malta’s prime locations.
• On the job training by skilled people who have sound experience in the industry.
• Multiple company events throughout the year, and fun team building events.
• Dedicated time for training through online platforms.

Founded in 2011, betFIRST is the leading online and largest retail sports betting operator in Belgium. Operating in Belgium with over 400 retail points of sale and a best-in-class online offering. betFIRST was acquired by Betsson Group in July 2023, including a partnership with Group Partouche to extend our casino portfolio of the Belgian market.

Our journey is guided by three key principles:

1) We foster a deep sense of belonging within our community, welcoming both customers and employees into the betFIRST family. With over 400 retail locations across Belgium, an online platform, and multiple initiatives to give back, we aim to create a warm and inclusive atmosphere.

2) Our commitment to taking responsibility extends beyond gaming, as we prioritize responsible gaming practices to ensure a secure and enjoyable betting experience for all.

3) We wholeheartedly embrace curiosity. Innovation and continuous learning are part of our DNA.