ICT Operations Officer

This role provides first-line ICT support at the Malta Head Office, focusing on managing employee access, software, and hardware throughout their lifecycle .

The position supports the Head of IT by coordinating IT resources, sourcing suppliers and equipment, and ensuring employees across all departments receive reliable IT assistance.

Responsibilities

• Analyse and map business processes to identify inefficiencies and recommend improvements to management.
• Manage assigned IT and business process projects, including planning, implementation, and delivery within budget.
• Research and select appropriate tools, systems, and service providers for project implementation.
• Evaluate suppliers, negotiate agreements, and monitor their performance.
• Develop project plans, define milestones, and track progress using quality management tools.
• Maintain clear communication with stakeholders throughout project phases.
• Ensure projects are delivered on time, within budget, and meet quality standards.
• Ensure solutions comply with relevant legislation and company requirements.
• Train staff on new systems or processes and provide ongoing support to departments.
• Carry out additional duties assigned by the Head of IT based on experience and skills.

Requirements

• Strong knowledge of Microsoft SharePoint and Office 365.
• Competence in ICT systems quality management and change management.
• Good understanding of business processes and operations.
• Experience administering multiple software solutions.
• Preferably experience with IT procurement and remote support.

Education and Experience

• MQF Level 5 Diploma (or equivalent) in ICT.
• Minimum 2 years’ experience in a similar IT support or systems role.
• Located in Malta with local experience

Benefits

• Health insurance
• Flexible working hours