Helpdesk Support Technician

A leading company in Malta is looking to employ a Helpdesk Support Technician. The selected candidate, who will form part of the ICT team, must be a highly motivated individual who will be responsible for providing technical support and troubleshooting assistance to the internal users.

Responsibilities:

• Respond to help desk tickets and provide timely resolution.
• Document support activities and resolutions in ticketing system.
• Hardware installation and troubleshooting of desktop / laptop devices.
• Maintain and update inventory of hardware and software company assets.
• Communicate with internal and external stakeholders as required.
• Escalate service requests that cannot be scheduled within the agreed service levels.
• Assist in the timeliest manner according to internal SLAs.
• Assist in technology procurement.

• Previous experience in helpdesk or other IT Support roles & any IT related qualifications will be considered and asset
• Working within a compliant environment (GDPR) and ensuring that compliance requirements are met
• Experience with Microsoft Office and other productivity software
• Ability to prioritize and manage multiple tasks simultaneously
• Ability to work in a team and communicate effectively
• Well-developed written and verbal communication skills
• Ability to conduct basic troubleshooting
• Good understanding of basic IT terminology
• Analytical/Logical thinking

• Certification in a related field would be considered an asset