Senior Product Specialist - Products Strategy Unit

We are a leading financial institution, a key player in the Maltese market and part of a highly diversified multi-national group of companies. Employing a team of 270 employees, the Bank offers a full range of lending and savings solutions to both personal and business customers. We strive to offer a highly personalised service through our network of thirteen retail branches spread across the Maltese Islands.

We are a team of inspired people who believe that opportunities start with a conversation.

‍Duties & Responsibilities

The Senior Product Specialist will play a pivotal role in driving the development and management of the Bank’s products and services portfolio. As part of the duties the person is required to work closely with cross-functional streams within the Bank to deliver innovative financial solutions that meet customer needs and drive business growth and profitability. This role requires an excellent understanding of banking products, customer behaviour, market trends, and regulatory requirements. 

You will be responsible for:

Strategic Planning and Execution

• Collaborate with Head of Products to define product strategies and business plans that align with the bank’s objectives; and
• Prepare and present business cases for new products, services, processes and features to stakeholders.

Product Development, Management and Reporting

• Own and prioritise sprints and product backlog;
• Analyse customer needs, market trends, and competitive landscape to identify new product opportunities and enhancements for existing offerings;
• Write clear and detailed user stories, acceptance criteria and product specifications for the development team;
• Maintain updated documentation of product requirements, user stories and acceptance criteria in tools like Jira or Confluence;
• Develop and manage product key performance indicators (KPIs) and analyse product performance to drive continuous improvement;
• Develop and maintain dashboards and reports that track KPIs; and
• Manage the Tariff of Charges review, changes and communication.

Product Testing, Sign-off and Post-implementation Monitoring

• Design business test cases for System Integration Testing (SIT) and User Acceptance Testing (UAT) and ensure correct functioning; and
• Develop UAT test plans that reflect real-live usage of the system ensuring that product meets business requirements and user expectations.

Customer and Market Analysis

• Conduct market research and competitive analysis to identify opportunities for growth and innovation; and
• Manage the Bank’s Customer feedback platforms and analyse such feedback to consider improvements or review of existing products and services.

Cross-functional Collaboration

• Keep up to date the Bank's Complaints Register by liaising with different internal stakeholders.

Project Management & Leadership

• Lead cross-functional project teams to deliver product initiatives on time and within budget.

Competencies and experience

The potential candidate should be reliable and trustworthy team player with an aptitude for learning, able to work in a dynamic environment, meticulous and organised in your work.

You must have:

• At least three years of work experience in banking and product management and development, ideally with a focus on banking technology;
• A Bachelor’s degree in Banking, Computer Science, Business Management, Economics or a financial related area;
• Strong knowledge of banking products (e.g. deposits, lending, digital banking) and industry trends;
• Experience in banking technology, preferably on Temenos’ suite of products, which will be considered an asset;
• Excellent analytical and problem-solving skills, with the ability to interpret complex data and make data-driven decisions;
• Strong project management skills, including experience with Agile methodologies;
• Strong communication and presentation skills, with the ability to being persuasive and assertive;
• Proficiency in product management tools (e.g., Jira, Confluence) and Microsoft Office Suite (Excel, PowerPoint, Word);
• A strong customer-centric mindset with a focus on delivering high-quality products and services;
• Ability to work in a fast-paced, dynamic environment and manage multiple priorities with attention to detail; and
• A positive and can-do attitude.

What we Offer

• Ongoing personal development; 
• Preferential interest rates on home loans, personal loans and home value loans; 
• Comprehensive support for academic advancement through fully subsidized staff study loans; 
• Private clinic health insurance coverage, extendable to dependants; 
• Life insurance and personal accident cover; 
• Free ophthalmic examinations; 
• Private counselling sessions in collaboration with Richmond Foundation; 
• Additional half-day leave for birthday celebrations; 
• Annual performance appraisals and salary reviews; 
• €250 annual wellness allowance; 
• Complimentary mammogram screenings for female employees aged over 40 and PSA screenings for male employees aged over 40; 
• Flexible work arrangements (role permitting); and 
• Various corporate discounts. 

BNF Bank plc is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.