IT Change Manager

Our globally known client is on the lookout for an Information Technology Change Manager to join their team here in Malta.

Your Responsibilities:

• Managing all aspects of the end to end the Change Management process as per ITIL framework.
• Rolling out system IT change management to all CID programs for customer solutions, working closely with the Program Managers and the PMO.
• Monitoring compliance to the change management policies and procedures.
• Supporting internal/external audits with Change Data.
• Ensuring all attributes of changes are considered, release notes, test reports, deployment, rollback, risk mitigation, documentation updates, evidence etc.
• Documenting the change methodology, review procedures and checklists.
• Training stakeholders (internal, customer, and 3rd parties) on the change management process and tools used.
• Identifying, quantifying, prioritizing, and managing change risks.
• Collaborating with all stakeholders to confirm change requirements are known and accepted.
• Supporting planning, scheduling and controlling the movement of releases to test and live environments. Ensuring the client and Partners & Suppliers are aware of Operational Changes/Releases and on hand to support as required.

• A minimum of 3 years work experience in a formal IT change control or similar role or background in IT using ITIL practices in an enterprise environment.
• Experience with an ITSM tool.
• Strong English communication skills, both verbal and written.
• Experience in auditing will be an asset.

• Health insurance
• Gym allowance
• Hybrid-work model
• Performance bonus
• Annual salary review