Implementation Specialist

At Expedition42 we aspire to give HR professionals and CEOs superpowers through meaningful quality insights, services & products. Bringing together 5 leading brands (jobsinmalta, konnekt, payrollmalta, salariesinmalta & talexio), Expedition42 is geared towards improving individual and organisational wellbeing and having a measurable positive impact on the world of work.

We are looking for an analytical and highly diligent Implementation Specialist to join our growing team at Talexio. You will be reporting directly to the Head of Operations and your duties will include:

• Guiding clients on Talexio's capabilities and best practices through detailed account walkthroughs and ensuring proper use of Talexio
• Managing a portfolio of onboarding projects with diverse clients, creating project plans for new clients and clearly communicating account setup and data migration requirements
• Handling client data and liaising with clients to successfully complete their onboarding process
• Ensuring clients receive superior service and maintaining strong relationships through client meetings
• Recording client implementation requirements and communicating internally where required
• Collaborating with the business development, finance, support and software engineering teams
• Ensuring that any stakeholders are aware of key deliverables and project milestones
• Providing training sessions and demos to clients as part of the onboarding and customer success process

Requirements

• Excellent communicator who’s able to earn our clients’ trust, and help establish our reputation as a brand that offers excellent customer support during all sales and after-sales procedures.
• Superb organisational and time management skills
• Excellent problem-solving, analytical and critical thinking skills
• Extreme attention to detail
• Ability to work independently and manage multiple priorities
• Aptitude for learning new technologies quickly
• A native level of written and spoken Maltese and English

Education and Experience

• 3 years of experience in a client management and/or operations/project management role
• Past experience in a SaaS or technical environment will be considered an asset
• Experience working with tools such as Jira and Zendesk is considered an asset