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Application Support Engineer
MeDirect Bank Malta is currently looking to recruit an Application Support Engineer to join their team on a full-time basis.
Overview:
Join our dynamic team as an Application Support Engineer and play a key role in maintaining and optimizing the software platforms that drive our operations. You'll have the opportunity to work with cutting-edge technologies and troubleshoot complex issues, all while collaborating with both internal teams and third-party vendors. If you're passionate about system support, process improvement, and have a strong technical background, we invite you to apply and help us ensure the seamless operation of critical business systems.
Duties and responsibilities:
- Perform system installations, configurations, deployments and maintenance
- Taking ownership of software platforms relating to the bank’s operations
- Support the healthiness of the Applications through implementation and testing of the latest releases and patches delivered by Third Party Suppliers throughout the year
- Document and maintain Standard Operating Procedures (SOPs) for both existing and new procedures
- Engage in daily tasks of the Applications Support / Core DevOps teams, focusing on process optimization, control, and automation using various available tools such as schedulers and scripts
- Follow up on issue resolution and documentation with vendors and internal teams
- Undertake other duties as assigned by the Application Support Team Lead
- The role provides the option for an extra monetary allowance should the candidate be available to be included as part of a weekly on-call rota to support and maintain core critical processes during Out Of Office Hours.
Required knowledge, skills and experience:
- Strong communication, analytical, and organizational skills. Fully proficient and articulate in English Language
- Experience with Windows and Linux operating system environments
- Experience with Incident Management and Release Management processes
- Ability to execute queries on RDBMS systems including Oracle, MS SQL Server, PostgreSQL, and MySQL for daily support and maintenance operations
- Experience with Java Application servers such as Tomcat, JBOSS, or Websphere
- Proficiency in scripting languages like Bash, Perl, Python, Powershell or PHP
- Effective problem solving, and independent thinking skills for troubleshooting
- Capability to work independently, prioritize tasks, and meet deadlines. Candidate needs to be driven and motivated, with a focus on result-oriented goals, willing to work in an energetic, fast paced team environment.
Additional Considerations:
- Prior Experience in Microsoft Dynamics Nav software, together with its respective development tool is considered an asset
- Knowledge of load balancing technologies such as HA-Proxy and F5
- Good understanding of TCP/IP, Routing, and Firewalling concepts
- Good understanding of GIT or GITHUB workflows
- Familiarity with monitoring tools such as Prometheus, Zabbix, Grafana, Loki
- Experience with automation tools like Ansible, Terraform, or similar
- Experience/knowledge with OpenShift operations would be considered an asset
- Prior experience in a Applications Support / DevOps role or similar.
MeDirect (formerly known as Mediterranean Bank) is a pan-European retail digital challenger bank, with two main lines of business: WealthTech and specialised mortgage lending.
As a WealthTech, our aspiration is to democratise investing and disrupt the retail digital investment space by deploying a unique Wealth SuperApp offering one of the broadest range of online investment solutions to individual clients.
We provide clients with autonomy, choice and guidance in the way they want to manage their money. Our SuperApp is also a one-stop-shop, catering to clients’ investment and everyday banking needs. All this with simplicity and an easy user experience.
As a specialised mortgage lending platform, we carefully select the segments we operate in, with the goal of setting new standards of service for our customers and address, when relevant, underserved segments of the mortgage market in jurisdictions we operate in.
With ca. 400 employees at Group level in aggregate, we are growing a world-class Tech platform in Malta to support our pan-European operations, currently in Belgium, the Netherlands and Malta. We compete for talent on an international level, with 25 different nationalities currently represented in the Group. Our work environment is fast paced and constantly changing while fostering a sense of teamwork and pride in participating in MeDirect’s exciting transformation journey.
Headquartered in Malta, MeDirect has a subsidiary bank in Belgium, MeDirect Bank NV/SA. MeDirect is Malta’s third largest banking group in terms of total assets. It is a systemic bank in Malta, and its consolidated group is supervised under the Single Supervisory Mechanism by a Joint Supervisory Team including the European Central Bank, the Malta Financial Services Authority and the National Bank of Belgium.
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