Site Reliability Engineer

As a Site Reliability Engineer (SRE), you will be joining the Corporate IT team forming part of an engineering team responsible of the design, installation and maintenance of Corporate IT infrastructure and services to meet the bank’s high-quality standards. 

Duties and responsibilities

• Actively participate in the design, setup and configuration process for the introduction of new systems and infrastructure related projects
•  Maintain and compile procedures and documentation for all systems under the Corporate team responsibility
• Installing and maintaining up to date Operational System software, patch levels, firmware, drivers and related services and in adherence with the patch management lifecycle
• Configure and customize software in accordance with the requirements
• Providing support to other technical staff in performing account management, disk space management, backups, baseline security administration, testing of system features and other systems administration activities
• Monitoring, analyse and troubleshoot Systems and Services to ensure optimal uptime
• Producing and maintaining appropriate documentation describing hardware setups, diagrams, operational procedures and overall inventory management
• Suggesting and promoting System Changes in accordance with company policies and SOPs
• Engaging in capacity planning and monitoring usage reports. Recommends alternatives to infrastructure reconfiguration including replacement or addition of capacity
• Pro-actively reviewing and monitoring service indicators in order to ensure adherence to agreed upon service levels
• Interacting with software and hardware maintenance providers in enforcing adequate levels of support
• Reporting and responding to critical security events and take corrective measures per defined security policies and procedures
• Implementation, administration, monitoring and support for switches, firewalls, and other network appliances
• Participate in an ‘On Call’ roster supporting off hours and weekend activity.
• Keep abreast with latest technological advances
• Any additional duties which will be assigned by the Head/Manager of the team

Required knowledge, skills and experience

• Microsoft Technologies:

✓ Windows Operating Systems – Server/Workstation

✓ Active Directory, DHCP, DNS, DFS, Certificate Management

✓ MS Exchange Hybrid & EOP

✓ SCCM

✓ Azure Knowledge (SAML, Azure AD, storage accounts, networking, tenant administration etc.)

✓ Telephony – Teams Voice, Cisco CUCM

✓ Azure AD Connect, Azure Information Protection, MS Intune, Autopilot

✓ Azure Virtual Desktop

✓ Office365 Suite, MS Defender , MS Compliance Manager, Intune, Conditional Access

✓ PowerShell

Expertise in modern management through Intune and Autopilot is considered as an asset.

• VMware vCenter, ESXi
• Backup Technologies – Veeam
• SAN Technologies – Pure, HPE etc..
• Ticketing Systems – Jira
• Networking Background – CCNA level
• Web Filtering Solutions
• Apple MAC Device Management
• Monitoring Software
• Networking Knowledge – Switches, VPN Concentrators, Firewalls, IDS/IPS