IT Support Specialist - Technical Infrastructure jobs in Malta - December 2024

IT Support Specialist

Konnekt

Published on 01 Nov 2024

Expires in 20 days (31 Dec 2024)


Our client is seeking a motivated IT Support Specialist to join their team: 

Responsibilities:

  • Assess and determine optimal solutions based on internal user-reported issues and details.
  • Guide users through troubleshooting steps to resolve issues.
  • Escalate unresolved issues to higher-level support as needed.
  • Provide clear and accurate information on IT products and services.
  • Document incidents and solutions in logs for future reference.
  • Follow up with customers to update them on their status and resolve inquiries.
  • Communicate user feedback or suggestions to the relevant internal teams.
  • Identify and recommend potential improvements to existing procedures.
  • Provide end-to-end support on solutions involving development.
  • Assist the project management team with QA, testing, and end-user training for development projects.
Requirements
  • Strong diagnostic and problem-solving skills.
  • Excellent verbal and written communication skills in English.
  • Exceptional organizational and time-management abilities.
  • Comprehensive understanding of various computer systems and networks.
  • Good knowledge of internet security and data privacy practices.
Education and Experience
  • Certification as an IT Technician is a plus (e.g., CompTIA A+, Microsoft Certified IT Professional)
  • 1–2 years of experience as an IT Technician or in a related role.
Benefits
  • Health Insurance

Konnekt:
Established in 2007, Konnekt has grown into Malta's leading job agency. Our team is here to simplify your job search by presenting over 400 career options across various fields. We have robust connections with top employers in Malta, making us the ideal choice for anyone considering a career change.
At Konnekt, we believe in straightforward actions and staying true to our values. This commitment has been the driving force behind our success. Whether you're seeking new opportunities or exploring a different career path, we are your reliable partner throughout the process.
Our website provides more insights into our approach and the array of services we offer. Take a moment to explore and discover how Konnekt can be instrumental in shaping your professional journey.

salary
€37,000 / year
Salary
time
Full Time
Job Type
experience
Intermediate (1-3 years)
Experience Level
category
Technical Infrastructure
Category
industry
Aviation
Industry



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