IT Support Specialist

Our client is seeking a motivated IT Support Specialist to join their team: 

Responsibilities:

• Assess and determine optimal solutions based on internal user-reported issues and details.
• Guide users through troubleshooting steps to resolve issues.
• Escalate unresolved issues to higher-level support as needed.
• Provide clear and accurate information on IT products and services.
• Document incidents and solutions in logs for future reference.
• Follow up with customers to update them on their status and resolve inquiries.
• Communicate user feedback or suggestions to the relevant internal teams.
• Identify and recommend potential improvements to existing procedures.
• Provide end-to-end support on solutions involving development.
• Assist the project management team with QA, testing, and end-user training for development projects.

• Strong diagnostic and problem-solving skills.
• Excellent verbal and written communication skills in English.
• Exceptional organizational and time-management abilities.
• Comprehensive understanding of various computer systems and networks.
• Good knowledge of internet security and data privacy practices.

• Certification as an IT Technician is a plus (e.g., CompTIA A+, Microsoft Certified IT Professional)
• 1–2 years of experience as an IT Technician or in a related role.

• Health Insurance