This multifaceted role demands a blend of technical prowess, leadership acumen, and strategic thinking.
The ideal candidate will be a hands-on leader adept at navigating change, managing budgets, tracking KPIs,
fostering a successful team, and ensuring robust IT infrastructure and security.
RESPONSIBILITIES:
Manage and maintain IT infrastructure: Oversee the smooth operation of servers, networks, storage, and other critical systems.
Implement and maintain security controls: Enforce security policies, configure firewalls, manage access controls, and conduct vulnerability assessments to safeguard sensitive data.
Troubleshoot and resolve IT issues: Diagnose and resolve technical problems efficiently, minimizing downtime and ensuring system availability.
Stay abreast of evolving technologies: Continuously learn and adapt to emerging trends in infrastructure and security solutions.
Lead and manage IT infrastructure and security changes: Develop and execute comprehensive change management plans to minimize disruption and ensure successful implementation.
Communicate effectively with stakeholders: Clearly explain technical concepts to both technical and non-technical audiences, fostering collaboration and buy-in.
Train and support users: Provide clear and concise training on new technologies and processes, ensuring user proficiency and maximizing system utilization.
Develop and manage IT infrastructure and security budgets: Allocate resources effectively, considering long-term needs, potential return on investment (ROI), and cost optimization.
Negotiate with vendors and service providers: Secure the best possible deals for hardware, software, and security solutions.
Monitor and track IT expenditures: Identify cost-saving opportunities and ensure adherence to budgetary constraints.
SKILLS & COMPETENCIES:
Bachelor’s Degree/Diploma in IT/Computer Studies or an equivalent.
Minimum 4 years experience in a Team Leader or Management position.
Has the ability to drive the team to deliver projects within the stipulated timelines and with quality.
Must have strong communication.
Must have strong problem-solving skills.
Ambitious, good attitude, willing to learn and promote teamwork spirit.
Experience in IT Networking & IT Security methodologies.
Experience in Data Centre Infrastructure such as Servers, Storage, Clustering and Network Appliances.
Experience in Data Centre Applications such as VMware, Veeam, VPN, 3CX PABX Systems, and other relevant services
Experience in ITIL Processes & IT Operations best practices.
Sound Experience in Microsoft platforms and products such as Microsoft Office 365 & Advanced Threat Protection.
Experienced working in multi-site organisation environments.
Must be willing to be on-call and travel to off-sites.